The Seiryu Boutique Bali Villas

beautiful villa. thoughtfully decorated and close to everything. service was outstanding

no microwave which made it hard to heat meals

The location is amazing, close to shopping centre and the beach! The room was very spacious and clean and had everything we needed. The staff were very friendly as well.

Nothing

location, privacy, pool, staff, breakfast

The facility is a bit old and run down

We absolutely loved staying here! Anggy and the staff were amazing! Couldn’t do enough for us and made the stay wonderful! We had a special cake and celebration for my fiancés birthday and it was beyond expectation. Pool was excellent. Breakfast was delicious and the banana pancakes to die for! Yum enak sekali

We loved everything

Everything was amazing, the kindest staff always ready to help Highly commend!

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Beautiful facilities and very clean

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A very private and convenient location close to all amenities, convenient store and a short walk to local shops and beach. Staff were very courteous and helpful at all times and offered a high level of service. The bed was huge and offered a high level of comfort. The private spa bath with a door leading straight out to a private pool was a nice feature to this villa.

We stayed in room B-1 which was an upgrade. Upon arrival I noticed the outdoor shower wasn't working. Unfortunately they weren't able to fix it. Also half the outdoor lighting was off. That was an easy fix after they checked the circuit breaker. In addition there was a faulty floor lamp with damaged insulation and exposed live wires. In general the villa itself was nice but a bit dated and in need of a new coat of paint and some aesthetic touch ups especially in the bedroom where there was some water damage on the ceiling in several areas. Finally there were a couple of questionable electrical wires in the pool submerged in the water with electrical wire over the terminals. Similar electrical wires on wall lighting with exposed wires and electrical tape.

The property is well managed and is v close to sunset beach. Perfect bed to spend night and spare time. We did experience malfunctioning of AC but was repaired next day. Over all good experience.

Malfunctioning of air conditioning

Fabulous hotel and the room was amazing. Private pool made for a fabulous stay

The receptions staffs were friendly

Pros The front desk staffs were well mannered and friendly. The location was good and easy to access alot of places. Cons The tv batteries was not working, when i requested for new ones, they said they will be sending someone to the back entrance to pass the batteries, when i saw them, i took the battery from them and said thank you but then they wanted the faulty batteries. So i went in to get them the battery n told them to wait at the door. However they just walked into the room. My wife who was in her swimwear felt very bad. So after they left, i tried to talk it down as the language barrier and told her to rest. Soon after 2 ladies were in the villa and forcefully opening the doors. When i saw what was happening and confronted them, they said they were the managers of the villa and they were informed its not occupied and wanted to look around. I told them this was bloody rude and i was super pissed about it. My wife and i felt that there was no privacy and unsafe. When i spoke to the front desk staff on what happened, they were apologetic and were trying to do service recovery but i was so mad at the level of training and blatant disregard for privacy that i refused to accept their service recovery. Then we found out there is no hot water in the shower and the water trickles. We then wanted use the jaccuzi bathtub. When we switched it on, we felt like vomitting. A pungent sewage smell came out and black particles came out of the jacuzzi water holes. Alot of the taps are outdated rusty and not functional. We booked this villa to celebrate my wife's bday but we left with disappointment and eager to leave. Charging a premium rate but providing a less than backpackers inn standard was appaling. Would i ever revisit? Not even if its free. Why? Hotels/Villas are all about providing you a temporary home and home is where you are suppose to feel safe and we didnt get that. I cannot be 2nd guessing safety in a foreign country.