Olives Bay Terrace in Portofino

Great location and terrace

DO NOT BOOK THIS PROPERTY! We could not stay in the home because the electricity was out upon arrival and the owner refused to send a maintenance person to repair the problem. Without electricity there were no lights, no HVAC, no WiFi, could not charge phones and the refrigerator and other appliances were inoperable. It was a health and safety issue and the home was uninhabitable.

The property manager was particularly rude and dismissive. We went through the trouble shoot steps of resetting the electrical panel and it continued to trip and power would only stay on for about 5 seconds. We spent over two hours attempting to get the electrical panel to function and made multiple calls to the property manager for assistance that all went unanswered. When we texted and asked him to send an electrician or maintenance person to correct the problem his response was "I am not your assistant" and made no further attempts to restore power to the property. We asked booking.com for a refund as we were forced to find suitable accommodation and the host told Booking that we were being dishonest about the situation and just wanted a free stay, dispite the multiple videos, photos and screenshots that were shared with the property manager and Booking.com help center. All communication was time stamped and stayed on the Booking.com chat center as suggested by the platform. By 6:00 we left the property and checked in to the Eight Hotel. If you'd like to spend your money with a great host with exceptional hospitality, we highly recommend the Eight Hotel in Portofino who graciously took us in when we needed safe lodging at the last minute.

Location

The apartment location was good, however my experience after checkout was very disappointing. After my stay, the property requested €400 for alleged damage involving a lamp and a door handle. I disputed this claim because the door handle appeared to be already loose during my stay, and I did not leave any broken lamp in the apartment. The evidence provided consisted of photos taken by the cleaning team after checkout, which in my opinion did not clearly establish responsibility. What concerned me most was the tone of the communication afterward, including references to police and future problems when traveling to Italy. I found this inappropriate for a disputed property damage matter. Future guests should carefully document the condition of the apartment at check-in and check-out.

Good location and nice and comfortable

Too many locks. Front door handle was coming off

Very central portofino only a few metres from the marina

No parking , local parking is expensive. The apartment is located on a very steep hill

La proximité du port. La terrasse

Pas d’ampoules dans les lampes. Très peu d’ustensiles de cuisine. Plaid canapé tachés. Très froid pas moyen de régler le chauffage. Très humide. Les draps n’étaient pas propres très gras et sentant mauvais. On est resté trois nuits on a eu que deux capsules lave vaisselle deux capsules café un rouleau de papier toilettes comme si on restait qu’une nuit. C’est beaucoup du bluff pour un prix très élevé. Douche très basique avec portant qui se décroche. Parasol cassé.