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8 / 10 Guest Rating

Casa Palma Hotel

Av. Juárez Lote 7 entre 10 y 15 Av. Colonia Centro, Playa del Carmen, mx

Casa Palma Hotel - main view

About the Property

Central Location
Located in the heart of Playa del Carmen, Casa Palma Hotel offers easy access to Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable Rooms
Each room at Casa Palma Hotel is equipped with modern amenities including a desk, flat-screen TV, and a private bathroom. Relax in comfort with the provided bed linen and towels.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk and concierge service during your stay. Stay connected with complimentary WiFi throughout the property.

Experience the best of Playa del Carmen at Casa Palma Hotel. Book now for a memorable stay!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Tour desk
Non-smoking throughout
Private check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent50 verified reviews
AI Summary

Guests highly rate the great staff and frequently praise the clean rooms.

Categories

Cleanliness7.9
Service8.9
Location8.9
Room Quality7.8
Amenities6.9
Value for Money7.8
Food and Beverage7.9
Overall Experience7.9

Select topics to read reviews

M
MunangNG
Verified booking
solo traveller
Standard Room
Stayed in Feb 26, 2023

"Good"

7.0
Helpful?
M
MunangNG
Verified booking
solo traveller
Standard Room
Stayed in Feb 4, 2023

"This place really makes an effort, great value."

8.0

This obviously looks like a low cost motel (old style curtains etc.), no pretending to be something it's not there. But I was very pleasantly surprised about how much they still made the effort to provide little things that much more expensive places I stayed in over this Mexico trip didn't bother to provide. Especially as it's such a prime location 2 blocks from the beach and on Avenida Juarez, they could easily just lean on that for the price. For example, the bed is huge and was quite comfortable, I always check every inch of beds in hotels and this was always clean with no stains, the room was diligently cleaned everyday, the airconditioning was superb, there was a desk & chair and this is the only hotel (of about 6) I stayed in while in Mexico that provided a wide range of cable channels with audio that could be changed to English with no issues. Honestly, have to give them props for trying.

Didn't really use the towels as, unlike the bedding, I kept seeing stains. The corridors were used by large families or groups of people making noise right outside my door till very late. Also not necessarily a negative but this was the first and only place I saw a sign for not flushing toilet paper down the toilet at all. This was extremely odd to me but then I found out it is actually quite common in Mexico. I'm afraid I just couldn't do it. I also didn't see this in any other hotel so I guess their plumbing also is relatively not great? Also took a while for water to get hot and would have been nice to have a sign saying which is which, especially if I have to wait for one of them to heat up.

Helpful?
A
AlonilIL
Verified booking
solo traveller
Standard Room
Stayed in Jan 30, 2023

"Superb"

9.0

Location was perfect, so close to the beach, across from Oxxo and so close to ADO bus station. Very satisfied, and extremely good value for your money :)

Helpful?
L
LiliananzNZ
Verified booking
young couple
Standard Room
Stayed in Jan 20, 2023

"Passable"

5.0

good location, friendly staff.

fan isn’t enough to keep the room cold, very hard to sleep in such heat. sheets weren’t comfortable and the bed quite small for a couple.

Helpful?
K
KarenusUS
Verified booking
solo traveller
Standard Room
Stayed in Jan 19, 2023

"Good"

7.0

we’ll located near bus station; clean hotel. unfortunately there was loud music playing at a neighboring bar until 2:30 am. Didn’t sleep.

see above. Noise level not good

Helpful?
W
WeibinusUS
Verified booking
family with young children
Standard Room
Stayed in Dec 25, 2022

"Pleasant"

6.0
Helpful?
Y
YannickfrFR
Verified booking
review category business travellers
Standard Room
Stayed in Dec 13, 2022

"Good"

7.0

All good

Nothing

Helpful?
M
MaximechCH
Verified booking
group
Standard Room
Stayed in Nov 28, 2022

"arrived late from Cancun airport and departed early to take ferry"

5.0

very cheap and close to the port

Helpful?
K
KierangbGB
Verified booking
young couple
Standard Room
Stayed in Nov 1, 2022

"Very good"

8.0
Helpful?
M
MariausUS
Verified booking
family with young children
Standard Room
Stayed in Sep 16, 2022

"Passable"

5.0
Helpful?