Doubletree by Hilton Van

I would like to specifically thank the gentleman who was the manager in charge at the reception on 19 March around 12:30-1pm, unfortunately I do not remember his name & called the hotel to ask about him to thank him in person, but still could not get a hold of him. I was not feeling well at all & had an upset stomach & he took care of me till I left for the airport around 3:30pm although I had already checked out. Thank you once again for your kindness & you set a perfect example for how a manager should be!

All was great when I stayed

Clean, friendly staff

This was the second time I was in this hotel. The restaurant and food quality was much lower than before. Room service was not perfect. I called the reception asking big bottle of water, they said ok, but it seems they forgot

As I left my passport in a taxi, the staff did their best to make sure that I get my passport as soon as possible back.

Nothing special around the hotel location.

The best in van but expensive

Very disappointing experience. This hotel does not meet five-star standards at all. There are not enough staff members, and guests often cannot get proper guidance or assistance when needed. The tea and coffee machines in the lobby were frequently out of service, which was frustrating and unacceptable for a hotel of this level. In addition, guests were required to pay extra to purchase a swimming cap in order to use the pool. Disposable caps could easily have been provided. We specifically chose this hotel because of the pool facilities, but unfortunately our guests were unable to use them. Overall, the service quality, organization, and guest care were far below expectations. We would not recommend staying here.

3 kişilik oda rezerve edip ilave yatak talep etmemize rağmen, oda da bir yatak dışında başka yatabileceğimiz bir yer yoktu ve mecburen tek gecelik konaklamamızda birimiz koltuk üstünde yatmak zorunda kaldı.