Sonesta ES Suites Gwinnett Place Atlanta

The breakfast was delicious 😀 and the room was gorgeous. Our only complaint was the ice is only on the 8th floor, and we had no ice bucket.

My stay was conformable and the breakfast was very good. My only complaint is that the parking spaces were too small and too close. I loved that the room had a full size frig.with freezer.

This property was extremely dirty. Cigarette butts everywhere, even inside! Filthy carpet in the hallways, huge stains, bleach stains, trash, cigarette butts. Just nasty. My bed had only 2 sheets as covers. I had to call front desk for a comforter and was told I had to come down and pick it up. The bathroom sink stopper would not come up to drain the sink. Over all very disgusting!

Breakfast

My family and I have been staying at this hotel for 10+ years and normally have a great stay. This visit was not so good. Our daughter wanted to celebrate her 8th birthday weekend at Sonesta and swim. This hotel is located very close to her grandparents and we always eat at The Art Bar. We had a 1 bedroom suite and from the moment we walked in, the room was drafty and had stains on the carpet. The couch was dirty and had multiple stains on the mattress and cigarette marks. The curtains were tattered and dirty. The dressers also had cigarette marks. When we went to dinner Saturday night, The Art Bar was suppose to be open at 5:00 pm. We waited patiently for 15 minutes for them to open the doors, but no one came. We even tried to call the restaurant, but no one answered. My husband had to go to the front desk to get assistance. We were finally able to get in after 30 minutes. The wait was worth it in the end because of the staff. They quickly took our order and the food was delicious! Also, our neighbors decided to have a weed party the whole weekend and our room smelled pretty bad. We have always loved staying at this hotel for their amenities, but we expected better.

Every time I stay at this property, I book the one bedroom suite. It's spacious and it reminds me of a small apartment. The suite was cleaned and the bed was so comfortable. The staff is was awesome! If we had any issues or needed anything, they responded quick. The hotel sits near many shopping stores and restaurants. I feel like this is my little getaway from home. I would recommend this hotel to others and I would most definitely stay again.

Check in was easy and staff pleasant. Room was spacious and comfortable. Older dated room but clean. Breakfast was great lots of options and wonderful polite staff.

The breakfast was amazing

Charging a deposit for debit card users, and not honoring booking reservation. Had to complain to be placed in the room I reserved

The location is great.

Absolutely disgusting. As soon as you walk in the lobby has a smell, the rooms weren’t very clean, we were told the rooms could not be serviced everyday due to high volume checkouts, so every 3 days it would be cleaned. We asked for our room to be cleaned at 8AM, to only return at 6:45 pm and nothing was done. When we asked to speak to the manager the first thing out of her mouth was “oh the manager is trying to go home” bc she had her bags and keys. The pool was dirty with plastic cups, leaves, no filter & when we asked for it to be cleaned it wasn’t done until the next day. The T level floor to the pool was so disgustingly filthy. There was dog pee on the elevator, the hallway smelt like dog pee/poop. There is a room right next to the pool and you can clearly see that someone lives there with big dogs, the curtains are dirty and chewed up. The pictures look way better than the hotel, don’t be fooled. I tried to get a refund of some sort for my inconvenience and was told bc i booked third party i couldn’t & was offered a drink coupon or $25 coupon to the restaurant in which i didn’t take bc i was not eating or drinking from them. Overall it was a terrible experience & highly wouldn’t recommend to anyone..