Deluxe Studio Apt in Central Manchester

No thing.

No tv remote battery & i bought myself ( i reported there was no tv on my room and i have been waiting for 3 days to get it to me and they bring it without a battery.) No toilet paper at all & i bought myself (I reported that there was no toilet tissue in my room and told me to buy from nearest off-licence.) No mirror on my room at all. The bed shit and the mattress was very dirty. Towel was very old and rough. When i reported all the issue i had they told me to let know for the cleaner but he did not turn up there up until i left after four days. Customer service was the worst i got in my life. In my room there was no toilet. The toilet i used was outside of the room on the corridor. Lastly i would like to recommend any human being not to book this property at all as i have experienced the worst customer service.

AVOID

The 'deluxe' room was like something from a prison. No curtains, rock hard bed, stale foisty smell from the wardrobe that turns into a kitchenette. To top it off the bathroom (across the corridor) was open on arrival. The deluxe experience continued....black long hairs in the bath. Flies in the toilet, dirty floors, no basic amenities such as shampoo, conditioner, shower gel or hand-wash, empty toilet rolls scattered. Absolutely disgusting and a formal complaint is underway.

It was close to the event we were going to.

This was not a deluxe apartment, it was little more than a bedsit. When we arrived we noticed a hole in the wall next to the bed, on the second night, we noticed a hole at the head of the outside of the bed! Made the bed feel like it was slanted. Shower leaked all over the floor. Extractor fan was hanging off the wall. No where to hang your towel after a shower, apart from the tiny space available to hang clothes. Early check in was charged at £35 for cleaners to be in early, by the sounds of it the cleaning of the rooms took less than 20 minutes, so not sure why it was such at this price.

Property was only a 10 minute drive to Heaton Park. Communication with the property was very good, quick replies. Managed to pay for early check in.

Our room was changed a few days before checking in. Room smelt of sweat as soon as we walked in. Hole in the wall, extractor fan was hanging off the wall. The smell coming from the toilet sewage was disgusting. Was awake most of the night due to the sound of an extractor fan coming from another room.

I drove from wales to Manchester to attend the Oasis concert. I had booked this room a year ago with the intentions of staying there when the concert finished. I arrived at 3pm (Check in time). When I got to the property I message the host to ask for the PIN code to get in. With no response I messaged the host on the booking.com app and again no answer. When I finally managed to get hold of someone they seemed very confused as they couldn’t find a booking even though I have confirmation of the booking the day I booked last year, I had an email the day before to say they look forward to seeing me and an email the week before with my receipt for my payment (I have screenshots). After the man on the phone got back to me (40 minutes later) he said unfortunately the bathroom is leaking and that he could accommodate me somewhere else. I had already informed him that I had booked that room as I was going to the Oasis concert in Heaton park. We had already had to leave before he gave us a response as we were going to be late to the concert. It was very obvious they had double booked the room at a much higher price than what I paid to make more of a profit and failed to inform me that someone else was in my room I had booked and paid for a YEAR prior to my stay. Overall completely disappointed. I had to book a different accommodation last minute that cost me £400+ which really upset me. Completely disappointed and upset about the whole thing.

Nothing

Everything was absolutely filthy on arrival not cleaned since the night before. No duvet cover on…bins still full and blood on towels.

Nothing! The building is extremely unkept with weeds growing out the front and not in the nicest area.

Lots! We were sold a deluxe apartment with a private bathroom. What we in fact got was a tiny and very hot attic room with a bathroom down a flight of stairs!!!!! Majorly overpriced!!!!!

We did not end up staying here as the quality of the room was so bad. It was unclean, hot, NOTHING like the picture (complete false advertisement) and the whole floor smelled like cigarettes. The bedding was filthy, there were no mirrors for me to get ready in (necessary for my work), and the shared bathroom situation was disgraceful. I will be taking to small claims court to be refunded if the host continues to be difficult about refunding me - I consider it fraud. I have video evidence of how bad this room was which I will be using against the host

close to heaton park and the hosts were always available to message if you needed anything

some broken drawers only one small mirror big dip in the matress so not that comfortable small room for the price the people next to us paid less than us and had a bigger room