TWC Luxury Seaview Suites Bali Residences Malacca

I can’t enter the hotel because the agent don’t took my calling. After several calling, the number phone is not available.

Cannot contact owner or agent house it is scammer 😔!!!!!!?!

Reply as soon as possible my phone 0122295978!!!!!

they provide karaoke set,got 2 aircond so it's very cold,comfortable bed

seems like they got less furniture,i was looking for the wardrobe but didnt see any except there's a hook behind the mirror in the bedroom,we cant cook anything there,they should provide something like microwave at least

Room was clean , Some facilities was good like fridge, electric kettle,tv Netflix, washing machine,air conditioning

No heater at bathroom Bed not comfortable

The service is very slow. Owner respond very slow and when contact and whatapp not answer and it took me 3 hrs to check in. Not recommended to stay at service apertment Block A, Level 6 room no. 35-07. Access cad both cannot be used and emmergency key for room also stuck. Owner not responsible and not answer you and whenever I call she will reject my call and later only will answer u by whatapp but very slow. I don't why she don't want to answer my call. The refunded deposit of RM200, the procesure mention to refund by 24 hrs to customer account but it take more then 24 hrs to refund and I keep reminded her to refund then she fund as i advise her to refund or else i will take legal action and to make police report as this is our right. This is the worst place i have every stay and not recommended for this apartment Block A, level 6 room 35-07. The rate or star i give is 1 star for this room. Please take note I only mention block A, level 6 room 35-07. She should check everything before we check in and advise us what are the step before check in and not to let customer to wait for 3 hrs. If possible I want she compensate me and I can change to other apartmnet or hotel but the procedure does not allow refundable. Maybe booking .com should not allow to take this type of service from the owner as it give bad impression. Don't of profit only but customer service must come 1st. Booking. Com also cannot be contacted and no contact no in Malaysia as compare with Agoda with contact customer service. Booking . Com only allow us to respond via. it link but only responded to the owner and reply very slow. Booking . Com should have contact call by 24 hrs so that easy for us to contact. and make a complaint directly before check in. Thank you Frustrated Customer for the service.

The service is very slow. Owner respond very slow and when contact and whatapp not answer and it took me 3 hrs to check in. Not recommended to stay at service apertment Block A, Level 6 room no. 35-07. Access cad both cannot be used and emmergency key for room also stuck. Owner not responsible and not answer you and whenever I call she will reject my call and later only will answer u by whatapp but very slow. I don't why she don't want to answer my call. The refunded deposit of RM200, the procesure mention to refund by 24 hrs to customer account but it take more then 24 hrs to refund and I keep reminded her to refund then she fund as i advise her to refund or else i will take legal action and to make police report as this is our right. This is the worst place i have every stay and not recommended for this apartment Block A, level 6 room 35-07. The rate or star i give is 1 star for this room. Please take note I only mention block A, level 6 room 35-07. She should check everything before we check in and advise us what are the step before check in and not to let customer to wait for 3 hrs. If possible I want she compensate me and I can change to other apartmnet or hotel but the procedure does not allow refundable. Maybe booking .com should not allow to take this type of service from the owner as it give bad impression. Don't of profit only but customer service must come 1st. Booking. Com also cannot be contacted and no contact no in Malaysia as compare with Agoda with contact customer service. Booking . Com only allow us to respond via. it link but only responded to the owner and reply very slow. Booking . Com should have contact call by 24 hrs so that easy for us to contact. and make a complaint directly before check in. Thank you Frustrated Customer for the service.

1. Can't contact host number given by Booking.com 2. Host ask to transfer the deposit into personal account before give the room key RM 200 3. I expect to give deposit into the company ACC TWC.

Like a shit. Cleaning fees not equal deposit, different. Room dirty, toilet bowl same like public toilet, 100/night cleaning fees clean nothing, below bed all dust( and diapers) Room 1 air conditioning Bad service 100% scam

Like a shit. Cleaning fees not equal deposit, different. Room dirty, toilet bowl same like public toilet, 100/night cleaning fees clean nothing, below bed all dust( and diapers) Room 1 air conditioning Bad service 100% scam

Property like just for view , no queen bed like picture , toilet dirty everywhere have pampers , and arak tin not nice for muslim , cleaning fee 200 , deposit 200 so easy this people do money ... scammer !!!

Rude ejen , need call many time for check in and check out , so hard asking for refund , never ever repeat , so hard for check in , call so many time