North Cambridge Guesthouse by Payman Club

Layout wasn’t too bad & it was clean

Remote control & heater didn’t work & the bed was incredibly uncomfortable. The other guests came in late & got up extremely early making loads of noise without any respect for others. The toilets in the other rooms were very noisy too. I booked two nights & left first thing after the first night. I contacted them & they said sorry & thanks for your comments but didn’t offer any money back which was extremely disappointing. . I will never use booking.com if that’s the properties they promote. Perhaps you can get me some money back as I feel I’ve been ripped off? Thanks

Not to bad.

The area.

Absolutely nothing.

Everything. I booked and left London then I have to book again on their website plus a security deposit and then they wanted a photo of my passport which wasn't clear enough for them. I assumed they could take a photo once I arrived but there was no on site staff 24/7. Security lights did not work and they had stupid 7 digit key codes everytime you left for the kitchen . I booked 9 nights and left after 3 nights. Thought it was awful. Have stayed in a lot of.plaves but not even a laminate to.tell guests were the nearest shop or restaurant or supermarket was! Stod on the street having to ask locals. There were no bars or restaurant in the local area. 2 supermarkets 5 minutes away. They had a smart tv but no live or free view television. The place was clean. Absolutely hated it there. Such a waste of money and the key codes did not work upon my arrival. On their confirmation details they need to dirificate between the code to the front door a d the bedroom. I was in room 12 but they only had 10 rooms. After 20mins on hold I went for a walk and my room was in the next.door property. Absolutely hopeless customer service. So regretted staying there and left early. Couldn't stand it any longer.

The location was good. The price was very reasonable. Good parking. Basic facilities.

The mattress, the mattress, the mattress and the mattresses. I've read it in the previous reviews but you have to experience it to know it. The beds would be better without a mattress, considering their state. You are literally sleeping on springs. The power went off 2 hours before checkout. That couldn't be helped and they sent someone within the hour

One single plastic pot of UHT milk for coffee - to last 5 days.

Parking was easy.

No staff. No check-in information before I arrived. Fiddly keypad security access system. Damp smell from bathroom and a constant fan noise.

The room was clean

We had to wash in the shower with cups of water filled from the sink as the shower was broken, stuck on permanently hot with no possibility of hanging up the shower head. Wrong fitting! The bed was full of pokey springs, on the plus side the room was very clean with good tea and coffee facilities although the kettle did not switch itself off. The other guests were noisy and the door key lock system a bit of a challenge.

Great, spacious room with everything you need and clean facilities.

The room is relatively far from the city centre, around 30 minutes by foot.