Bournemouth Carlton Hotel By Sunday

It was very pretty on the photos, reception were very polite.

Every time we went for breakfast they have run out of different areas on different days, poor management for example no brown bread. No milk, very over cooked eggs no milk etc. Not milk jugs for tea. The room we had was lovely but my disabled mother in law could not move around the hotel without us due the fact there were two doors she couldn’t open from her wheelchair. She also couldn’t get to the pool as the lift was broken.

Great location Large family room Outdoor pool

A mini fridge would be great

Location

X

It had character and great views

Nothing

Location and hotel in general is fine.

Very disappointing experience at the Carlton Hotel in Bournemouth. The hotel itself is nice and the location is good, but the property feels old and the biggest issue was that the room I booked was not the room I received. I specifically booked and prepaid for a 35 sqm sea view room based on the description and photos shown on Booking.com. Instead, I was given a much smaller sea view room of around 18 sqm, which looked nothing like the advertised pictures and felt far less comfortable and premium than what I paid for. When I complained at reception, the staff acknowledged the issue and moved me to a larger 35 sqm room, but this time the “sea view” was extremely limited — mostly blocked by trees and the parking area. It was still not the room category I originally booked and expected. What made the situation worse was the hotel’s attitude. They openly blamed Booking.com for the misleading room descriptions and photos, while refusing to take any responsibility themselves, despite clearly being aware of the mismatch between what is advertised and what guests actually receive. Passing the blame to a third party is not acceptable when guests book and pay based on those descriptions. I complained again but received no meaningful solution, compensation, or even the option to cancel for free despite the stay being prepaid. I felt trapped into accepting something significantly below what I had booked.

Unfortunately due to personal last minute change to my plans I had to leave after one night! However Louise on reception was extremely helpful in making my departure as easy as she could. Well done Louise and thank you.

No comments to add to those above

Я зупиняюсь в цьому готелі не вперше. Подобається все .

Трішки поновити ремонт в ванній кімнаті та стелі в кімнаті потрібно зробити ремонт.