De Rossy Guest House

We had many issues with our stay. The staff are very hard to get hold off, and dont answer their phone, they left us waiting outside the property for 40 mins in the rain with no answer. Our room had a leak so they moved us to a new property away from where we book. The new room felt very unsafe, we were the only guests in the property, there was a gap in the door that you could see through to the hall, and several men were walking in and out of our building until very late in the evening (we have no idea if they worked there or not). We didn't stay and had to find a new accommodation as we felt very unsafe. I have tried to contact the company for a refund but they have ignored all our messages. AVOID total waste of money!!

Nothing, I arrived at the property and they told me that the toilet to the private bathroom I had booked was broken. They then said they had another property and I walked 19 mins to this other property. It was an unmade room so I then waited in the hallway for about 20mins, then finally got into the room.

I arrived at the property and they told me that the toilet to the private bathroom I had booked was broken. They then said they had another property and I walked 19 mins to this other property. It was an unmade room so I then waited in the hallway for about 20mins, then finally got into the room.

absolutely nothing. Total waste of money. The property i booked was not given to me. I was taken to a different room in a different location. The room looks so dirty, unkept with a very poor haphazard single bed/mattress with dirty beddings. No Radiator or room warmer. I was freezing in the room all through the night.

Nothing, It was a total waste of money because i didnt get the value and service i paid for.

Location was close to the university and local facilities, train station and a range of shops within walking distance. The room was clean with only minor marks on the walls, room could do with a small desk. The kitchen and living room were clean with plenty of room to relax if needed.

Even though the location is close to the university, the area is very mixed and run down. On street parking is available but very limited, with the majority having parking restrictions.

It was a good location for my needs.

It was not clean. The bin in my room was not emptied, which, fine. When I took off my socks to change clothes, my feet immediately had black hair on them (I am blonde). And most importantly on this point, the sheets definitely had not been changed from the last guest—the scent of humanity & again the black hairs! The room I booked was not available (but I could go to another location or take a room with a shared bathroom—I took the shared bathroom) and no refund was made. And most of all I felt deeply unsafe. The front door does not lock automatically. The rooms do not lock automatically, and there is no additional bolt —so if someone else has a key, which the manager did indicate had been a problem in the past, there is nothing keeping them out. Not out of the house and not out of the room. Finally, the screaming fight and what sounded like assault or at least unwanted “attention” from another guest’s room continued all night long, with short intervals of quiet. I slept in a sleep sack I had brought with me for other reasons, got up with the sun, and was out the door shortly after 6am. I trusted the manager when he indicated I would probably not even see the other guests, and he was right. I didn’t see them, but I certainly heard them, and, knowing there was no guarantee that I was the only person with a key to my door, I did not sleep more than 3 hours all night. Never again. Photos indicate the lack of any signage, the grey carpet with (admittedly difficult to see) black hairs from a previous guest, and the dirty sheets with a previous guest’s hair.