The Grey Haven Birmingham

Economical, owner responses

Na

Location

We booked because it said pet friendly and we had a dog.I made the request to owner soon after booking.They did not respond until the day before the booking when we were no longer able to cancel and requested £80 extra for dog. Bed in small room had very poor mattress which was shaped like a banana and very uncomfortable. Smoke alarms were ripped off ceiling and did not appear to be working. Very tatty decor.No light bulbs in many of the lights, wallpaper hanging off wall, damaged blinds in most rooms.Chair in living room was completely broken and top was just balancing on base.Could have really hurt someone. Requested £250 damage deposit before booking confirmed and took few days to receive this back.

Quiet road and close to Sandwell country park.

The accommodation is very basic and more like student accommodation. The garden was unusable as it was so overgrown, and with no garden chairs even if you could sit outside. We were given only 2 bath towels and 1 hand sized towel to share between 10 people and there were only 2 usable dining chairs the rest were all broken and piled up in the corner of the room. Minimal cooking items in the kitchen no trays for the oven.

I like the cost of the property and how neat the facility was

The poor inventory of things in the facility

It was spacious and clean.. absolutely perfect for me and my family. Beds are super comfy

Location and drive to park car.

Lack of furniture and comforts such as bedside lamps, bedroom furniture, lack of kitchen equipment and missing light bulbs and light shades. Garden very overgrown. Lack of crockery and lounge only seats 4 people when it sleeps up to 10! Items broken such as ironing board, bin and kitchen had no sink plug or bowl so difficulties in washing up.