Hotel Casa Palopo

The views of the lake were stunning. The suite I stayed at (Santa Clara) was very spacious. The colorful buildings

I planned my whole trip in Guatemala just to experience Casa Palopo and I was massively disappointed. I had dinner at their restaurant called 6.8. In the middle of the restaurant was a big group (around 15-20) loud, young Americans having dinner. I got seated next to them and requested to be transferred. The entire dinner was dominated by their loud obnoxious conversations. The whole ambience is ruined. I can get pass that since this is a restaurant. However, the staff were so busy tending to them, I didn't get the appropriate service I was expecting at a Relais & Chateaux property like the Palopo. I constantly was trying to get their attention. Service was slow. There was a stretch of over 30 minutes where no one checked up on me. I finally stood up and approached them to get a refill of water and get my check simultaneously. I was very upset and informed the front desk of what happened. She said that this will be communicated to her superior. I never received any calls nor acknowledgement of what happened. I also stayed at their sister property in Antigua called "Villa Bokeh" and that was a far superior property in all fronts - especially the service. To say I was disappointed is an understatement.

La amabilidad, el servicio, la belleza de lugar.

Las cortinas y el black out estaban rotas en la habitación, falta supervisión a esos detalles.

El diseño, la comodidad y la excelente atención

La comida no era tan buena como esperaba

The manager Pablo ybarra was awesome!

Los restaurantes. Excelente comida y servicio

Nada contra la naturaleza pero mucho mosquito.

The staff was very friendly and the highlight of my stay! The bed was extremely comfortable and the room was very cute. I loved the paint kit they provided. Gorgeous landscaping on the property. Kinnik restaurant was incredible.

The location is very far from everything and all the food is extremely over priced on the property. I was also expecting to have air conditioning in the room, especially considering the price point. My shower was dirty and had some sand on the floor and bugs on my floor and soap holder. There’s no place to fill up any water bottles yourself ( I drink a lot of water) so I had to keep messaging and asking for more water to my room. There is nothing walkable except Kinnik, so be prepared to just stay put. There are no TVs in the room either and an extremely small not well stocked gym. They told me there was a hot tub and another pool, but no one ever showed me where it was they just kept pointing and I tried looking for it for an hour one night and never found it. Over all, disappointed with my stay and wouldn’t recommend. For the same price point there are way better options! But if you just want to lay back and bird watch this is a perfect spot. Everything is way over priced though be prepared. I asked about a yoga class and they said it would be $185USD. I’ve been all over the world and I have never heard such an obnoxious price in any other country. Same for their cooking class. Just go into town and you can take one for 30-40$USD at this place it was almost $200. I just don’t like feeling like a place is milking me for money. Also at the end of my stay they added on an extra charge that they said they give back to the community. I had asked them to remove it, I just buy local goods that’s how I give back to the community. They didn’t remove the charge and it was another situation where I felt taken advantage of here. Very disappointing overall.

Everything

Nothing