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5.8 / 10 Guest Rating

Hotel El Castillo

carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300, Cuernavaca, MX

Hotel El Castillo - main view

About the Property

Indoor Pool and Complimentary Wi-Fi
Relax by taking a dip in our refreshing indoor pool or stay connected with complimentary wireless internet access throughout the property.

Convenient Amenities and Services
Enjoy the convenience of a 24-hour front desk, laundry facilities, and free self parking during your stay. Our attentive staff is always available to assist you.

Guestrooms with Modern Comforts
Experience comfort in our 17 guestrooms equipped with flat-screen televisions, rainfall showerheads, and complimentary bottled water. Housekeeping is provided on request to ensure a pleasant stay.

Enjoy a relaxing stay at Hotel El Castillo in Cuernavaca, conveniently located near popular attractions. Book now to experience our exceptional amenities and services.

Facilities & Amenities

Front entrance ramp
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Free self parking
Housekeeping on request
Garage
Handrails in stairways
Change of towels (on request)

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 9:30 AM to 9:00 PM.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5.8
Good25 verified reviews
AI Summary

Guests highly rate the good service and frequently praise the .

Categories

Cleanliness3.1
Service8.6
Location6.9
Room Quality3.0
Amenities3.1
Value for Money8.0
Food and Beverage6.9
Overall Experience6.8

Select topics to read reviews

E
Enrique
Verified booking
family_with_children
Standard Room
Stayed in Sep 18, 2025

"Good"

2.0

No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.

Helpful?
A
Ara
Verified booking
family
Standard Room
Stayed in Jul 27, 2025

"Good"

4.0

No coincide con las fotos de publicidad

Helpful?
C
Carmen
Verified booking
Standard Room
Stayed in Jul 20, 2025

"Exceptional"

10.0

Good service

Helpful?
L
Luis Arnulfo
Verified booking
Standard Room
Stayed in Jun 15, 2025

"Good"

2.0

La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro

Helpful?
L
Leonor
Verified booking
Standard Room
Stayed in Apr 21, 2025

"Exceptional"

10.0

Excelente

Helpful?
F
Fernando
Verified booking
partner
Standard Room
Stayed in Feb 10, 2025

"Good"

6.0

El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion

Helpful?
N
Nabora
Verified booking
family
Standard Room
Stayed in Dec 30, 2024

"Good"

4.0

Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable

Helpful?
M
Montserrat
Verified booking
family
Standard Room
Stayed in Nov 24, 2024

"Good"

2.0

No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada

Helpful?
P
Penny
Verified booking
partner
Standard Room
Stayed in Oct 27, 2024

"Good"

2.0

No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad

Helpful?
R
Ricardo
Verified booking
Standard Room
Stayed in Oct 16, 2024

"Exceptional"

10.0

Buen lugar y tranquilo

Helpful?