Hotel Peace Guest House

Great place to sleep before hiking in National Park

Location convenient, if you arrive at airport. Available early check-in, also was proposed breakfast for check-in day, for $6. I had a room with a view to the lake. WiFi was not working in my room, but I was provided mobile modem, which for me was even better, because I had connection all the stay. Administrator Giselle was exceptional: she was always available, happy to assist, and helped me with personal stuff problem.

The room was not very fresh, had the dark lighting. Maybe breakfast could have a bit more options, but I was happy to have soup there.

Nice view, friendly staff.

They are so close to the lake that it would be great if they have a small pier or something also for swimming.

Peace guest house is well maintained, filled with good stuffs and service. Have good view,and have options for different budgets. I loved that they had an amazing fire place near the shore, good security and 24/7 stuff service. I loved the way Thierry handled us everyone, as well Samuel, who had been active to execute every request we had, irrespective of time. Thanks to the management. We loved it

The rooms are clean, Hot Water and the property has a beautiful Lake Kivu view. Best Location I tell you. THAT IS ALL!

Staff - This team is not trained for customer care, every day I come across the employees I always get asked about my bill payment. Mind you I offered to pay the bill on arrival and they insisted I settle during checkout. Food - I was starved for 2.5 hours and was told the buffet was not ready! from 6pm to 8:30pm. Also, I could not order from the restaurant as they said they prepared a buffet. I only realized that the whole time I was starving, it was because they were waiting for a group of European travelers! The food was long ready and cold by the time it was served! Although my buffet price was thereafter discounted as I had to show how displeased I was, it was just awful how I was treated! WIFI - if your room is not below the router, forget about the internet it is just weak everywhere Breakfast - The only thing tasty is fruits because it does not require cooking and maybe Coffee. The bread was not fresh. i took the liberty to order scrambled eggs, were dry no taste, and like crumbles. For the duration of my stay I was treated like a free traveler as if i was going to stay and eat for free. This stuff is horrible they know nothing about customer satisfaction! They only know about taking money. go see a Google review by "Hilde Storhoug" ...... i wish i had seen it before my stay!

I had a wonderful experience at Peace Guest House. From the moment I arrived until I left the staff were very helpful and friendly, especially Thierry who showed me a nearby spot to go swimming in the lake. Hot water and shower pressure were great, food was yummy and the room was very comfortable. The whole place truly provides peace and quiet, it was great.

All good

Everything

Clean and practical. Staff go above and beyond to accommodate.

Nothing

The guest house is located on a beautiful property and has many rooms overlooking Lake Kivu. Our group had 8 rooms booked in the new annex and all 8 had the lake view. The view from the balconies was spectacular, especially in the morning when the wooden fishing boat triads (3 boats attached by bowed wooden poles) came into the harbour, fishermen chanting and singing as they paddled. The staff were friendly, attentive and accommodating. The rooms were clean, beds comfortable. We had two dinners there. The first one, I ordered the whole baked Tilapia and it was excellent - caught fresh the same day, perfectly seasoned, tender and delicious. The second meal was a buffet which was not as good, but reasonably priced. I also was very pleased with the price of the rooms - very good value for the money! We chose to stay here as our base for activities in the Nyungwe Forest. It was about a 45 minute drive to the main visitor centre in the park, but well worth it for the price and the lake view!

The breakfast was not included in our booking and the charge was $8 USD which was overpriced (by Rwandan standards) for what we were served which included hard boiled eggs, fruit (pineapple and banana), breads and coffee/tea. We had some issues upon arrival with lights and hot water not working, but the hotel staff worked quickly to resolve the issues.