Hotel Peace Guest House

Our experience at Peace Guest House in Rwanda was utterly disappointing and frustrating, to say the least. I don’t often leave reviews, but this is to warn anyone thinking of staying here. As seasoned travelers who have explored the continent for 10 months, we have never encountered such incompetence and lack of regard for guests' needs. The management of the place is completely lacking and it is disturbing to read all the positive reviews. The shower barely had any water pressure, and there was no hot water at all, despite all the reassurances in previous reviews that this has been fixed. The balconies have no chairs to sit on and the food is very basic. The service was unbelievably slow. It took a ridiculous 2 hours to get our very simple lunch, and even a simple coffee took a painful 45 minutes. This was by far the slowest service we've seen during our travels, and yes, we are used to slow service. After 45 minutes, still no one came to take our order so we had to look around the place for someone to order food from. To make matters worse, they charged us an outrageous $100 for a trip to Nyungwe National Park by car. And they didn't bother to tell us that the park was closed! We specifically asked if it was open before we went, and they assured us it was and told us they had called the park. Turns out no one had called the park to check. Their mistake wasted our time and money, and we missed out on visiting the park. When we told them we weren’t interested in paying 100$ for their mistake, they threatened to press charges. There was no proper management around, and it seems like the place is run by young people who didn’t receive proper training. But what really got to us was the complete lack of apologies. No sorry for the slow service that wasted our day, or for sending us on a long drive to a park that was closed. It's like they didn't care about their guests at all.

Very clean place and beautiful view of Lake Kivu and Bukavu, particularly at night.

The Breakfast is a little lackluster. The Wifi also did not function for most of my stay there.

nice lake view

no kettle nor air conditioner at room extra cost for hot water high steep stairs to the room from reception breakfast could have more options

Beautiful views of the lake and plenty of space for large groups. Overall helpful/patient staff.

The rooms were not prepared even though we arrived late in the afternoon. We had to wait for an hour when the porter collecting the keys disappeared and wasn’t answering his phone. When we got to the room, it didn’t have towels or pillowcases. We eventually were given one towel and damp pillowcases. Had to do a lot of back-and-forth with the staff who were overwhelmed by a large number of check-ins to get everything resolved.

Best location, excellent lake view. Pure environment. Greenery around. Bird each. Etc

You should build one good approach to access a boat riding. It was a very dangerous experience climbing on the back of a boatman and entering into the boat. Almost fell down into the water.