Captains Quarters 4 Apartment

Clean, near the sea and a nice location not far from the city centre.

It was spotlessly clean, comfortable bed and lovely and bright with big windows.

The front door needed a draft excluder fitting. There was a good inch gap.

Position was good Quiet

The faf to get the key. We were arriving late. But had to go to a different venue to collect the key. And return it back to that venue. Why there wasn’t a simple key box at the property I don’t know. The sofa bed is leather so my friend kept losing the covers and fell off the bed himself in the night. No welcome essentials. I had to find a late night petrol station for milk and bread/butter. Staff were very nice I must get that in. Communication was excellent. We only conversed re the key. I did ask for a late check out but didn’t get a response however. We were so tired as arrived very late. Being out by 10 is not really comfortable.

We were in number 5 not 4 so we had more space which was great

The TV channels They had all the oral o es but reception wS poor .they also had netflix but no way of accessing that and no Info on WiFi etc.. so a little frustrating

I liked the location. I thought it was comfortable and clean and had everything we would need.

I didn’t like having to collect the keys from a different location and that I had to park a 5 min walk away.

It was very clean.

It was in a noisy location you could hear everything happening on the street from the first floor. It was really tired and needs refreshed. None of the doors shut properly and the bedroom had no curtains only pull down blinds which let the light in. We wouldn’t stay again.

Neat apartment, clean and cosy, perfect for a small family - very good location too - 6 bus stop rides from the city centre, bus stop is around the corner. Had some troubles with the parking initially ( there is a car park 2min walking distance, but it is free,so was quite busy in the early afternoon), however once the car parked,all was good.

The staff..3 days before my stay started getting messages about parking and early or late check ins. Added the parking (which turned out to be unavailable due to long-standing residents). A day later another message about needing to pay my deposit immediately - on booking.com was stated that I can pay on arrival, so that's what I told them - then received a message about early check in again! To which I said I was responding about the deposit,so they said it's okay,I can pay it on the spot. Another half a day later another message about early check in!! At that point I have decided to change my plans and add it, so it's easier on my family. So the day comes, while driving to Plymouth messaged them asking to confirm that is ready, - answer was yes. We arrived,and when I asked them I was told pick up my keys at 3pm,no early check-ins. So we changed our plan,I diverted my family to another place, and messaged Pureservice yet again to ensure I am not charged,to what I receive a message saying my early check in is ready!!! It's like they don't talk to each other whatsoever. Then I picked up our keys and all was ok. Best part was the morning of a check out,drove there (note - there is no parking so I left my car on a double yellow with the hazards on) - then stood in the queue with another couple, while the receptionist was flirting with some dude, telling him she is a manager and she is amazing 🤣