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8.4 / 10 Guest Rating

Hotel Plaza Playa

Calle 20 entre 25 y 30, Playa del Carmen, mx

Hotel Plaza Playa - main view

About the Property

Eco-Friendly Hot Water System
Hotel Plaza Playa offers environmentally-conscious travelers the luxury of hot water powered by solar panels in every room, ensuring a sustainable and guilt-free stay.

Convenient Location
Nestled in downtown Playa Del Carmen, just a few blocks away from the vibrant 5th Avenue, guests at Plaza Playa have easy access to a plethora of shops, restaurants, and nightlife, making it the perfect hub for exploration and entertainment.

24-Hour Reception and Free Parking
With a round-the-clock reception and complimentary on-site parking, Hotel Plaza Playa prioritizes convenience and peace of mind for its guests, ensuring a hassle-free and enjoyable stay.

Book your stay at Hotel Plaza Playa now for an unforgettable experience in the heart of Playa Del Carmen!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard  Room - Photo 1
Standard  Room - Photo 2
Standard  Room - Photo 3
Standard  Room - Photo 4
Standard  Room - Photo 5
Standard  Room - Photo 6
Standard  Room - Photo 7
Standard  Room - Photo 8
1/8

Standard Room

This air-conditioned room offers fat-screen TV, cable TV, a safe, mini fridge and a private bathroom.

35 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
1 Double bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningDesk

Standard Room

Non-refundable
Room Only
20% OFF$41.95

$33.56

Includes taxes & fees
Standard Family Room - Photo 1
Standard Family Room - Photo 2
Standard Family Room - Photo 3
Standard Family Room - Photo 4
1/4

Standard Family Room

This air-conditioned room offers fat-screen TV, cable TV, a safe, mini fridge and a private bathroom.

35 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningDesk

Standard Family Room

Non-refundable
Room Only
20% OFF$101.65

$81.32

Includes taxes & fees
Standard Triple Room - Photo 1
Standard Triple Room - Photo 2
Standard Triple Room - Photo 3
Standard Triple Room - Photo 4
Standard Triple Room - Photo 5
1/5

Standard Triple Room

This air-conditioned room offers fat-screen TV, cable TV, a safe, mini fridge and a private bathroom.

32 sqm
Sleeps 3
1 Twin bed (90-130 cm wide)
1 Queen bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningDesk

Standard Triple Room

Non-refundable
Room Only
20% OFF$95

$76

Includes taxes & fees

Guest Reviews

8.4
Excellent54 verified reviews
AI Summary

Guests highly rate the cleanliness and frequently praise the service.

Categories

Cleanliness8.5
Service9.0
Location9.0
Room Quality7.5
Amenities8.0
Value for Money8.4
Food and Beverage8.5
Overall Experience8.4

Select topics to read reviews

T
TeemufiFI
Verified booking
young couple
Standard Room
Stayed in Feb 6, 2024

"Superb"

9.0
Helpful?
J
JanabeBE
Verified booking
young couple
Standard Room
Stayed in Jan 7, 2024

"Very good"

8.0

Nice place, clean and all you need for one or two nights.

Helpful?
C
ChristophatAT
Verified booking
young couple
Standard Room
Stayed in Jan 1, 2024

"Good and quiet location"

7.0

Very quiet yet close to the centre. Ok value for money

Check-in took more than 30 min for no apparent reason. Place looks a little shabby. The beds are small and really short. I'm 1.80m and my feet were not on the bed when I lay fully stretched.

Helpful?
D
DanielusUS
Verified booking
family with young children
Standard Room
Stayed in Dec 11, 2023

"Exceptional"

10.0
Helpful?
Y
YolandausUS
Verified booking
family with young children
Standard Room
Stayed in Nov 22, 2023

"Probably will be my last stay here because of cockroaches, AC not working, and elevator not working"

5.0

Like the location and always had hot water and strong water pressure that’s about it on this visit unfortunately

We rented 3 rooms. Traveling with an elderly handicap person. Elevator was not working the whole time we were there. Elderly handicap person ,no exaggeration, almost passed out by the time they got to the top of the stairs and into their room. Because of that, they nearly had to spend eight days stuck in that room, because of not having access to an elevator did not want to risk a medical emergency. We picked this hotel because we have stayed there many times, and knew it had an elevator. Killed two cockroaches in my room. I’ve stayed here for many years probably 8 years or more and have never had that problem. The mattresses are very uncomfortable. They need to be replaced. Woke up with a backache every day. We are on vacation after working for eight months seven days a week and the cleaning staff (The young lady that was cleaning my room seemed to be new. I have not seen her there in years past ) wanted to be cleaning the room at 9 AM or earlier every day. Very annoying. I wasn’t asleep but again I’m on vacation. I was just lounging watching the news wanting to take my time to get up and get out in the morning. In one of the rooms, the air conditioner semi worked you had to constantly be hitting jet mode to keep the room and the air conditioner, running cool, otherwise it would get hot. In another room, the air conditioner did not work at all, and made lots of noise it was supposedly worked on multiple times but it never did work it was always hot had to keep it turned off because it made so much noise didn’t blow cold air, or any air for that matter. The situation with the remote controls for the television needs to be condensed so that you only need one remote. Currently you need one remote for the volume You need another remote to change the channel. Also it would be nice to be able to access the sleep mode on the television. I like to turn on the television and put it on sleep mode for 30 minutes and fall asleep, not able to do that

Helpful?
D
DanielcaCA
Verified booking
review category business travellers
Standard Room
Stayed in Sep 23, 2023

"Very good"

8.0
Helpful?
A
AnonymousmxMX
Verified booking
young couple
Standard Room
Stayed in Aug 3, 2023

"Superb"

9.0

Location, parking, nice front desk staff. Not the newest hotel but clean.

Helpful?
F
FreemancaCA
Verified booking
solo traveller
Standard Room
Stayed in Jun 3, 2023

"Went there because they have an elevator but it was broken"

8.0

They dont have breakfast.

Elevator was broken

Helpful?
L
LucieczCZ
Verified booking
young couple
Standard Room
Stayed in May 11, 2023

"Very good"

8.0
Helpful?
G
GaellefrFR
Verified booking
young couple
Standard Room
Stayed in Apr 2, 2023

"Very good"

8.0

Basic hotel but very well located, very good price and the staff was very kind !

Helpful?