Executive Residency by Best Western Nairobi

Breakfast was good and sufficient. Gym had enough equipment for visitors. Staff was friendly.

The leather couch in the apartment I occupied needs mainrenance. There wasn’t enough cable TV channels and this shouldn’t be the case, given the amount paid per night. There was no internet on my last day.

VERY CLEAN AND VERY HELPFUL STAFF

EVERY THING WAS GREAT FOR ME

The calm in the neighborhood

Traffic on riverside drive was crazy,

While checking out, I was informed that I had to pay USD 110. I handed over a USD 100 note and a USD 10 note. However, the receptionist refused to accept the USD 10 note, claiming that it had a pen mark on it. I then provided another USD 100 note, but the receptionist was unable to provide the USD 90 change. I waited for several minutes while she made a few phone calls, after which she informed me that the hotel could not provide the change. I find it difficult to understand how a hotel of this magnitude could fail to provide such basic cash handling support. As a result, I was forced to use my Sterling account to settle the remaining amount, which caused me to incur additional financial transaction costs. This situation is unacceptable and should not happen in a hotel of this standard.

The rooms were big and very comfortable

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