The Pastures Holiday Lodge

The location was nice.

Our holiday began with a great deal of anxiety due to misinformation provided by the staff. This was incredibly frustrating, and I believe her actions were rooted in racism. Upon entering the caravan, we found several issues: ​The caravan had a horrible odour. ​The beds were unclean, with visible hair and stains on the sheets. ​There was damage to the caravan. ​Basic cleaning supplies, such as a dustpan and brush, were missing, and we had to provide them ourselves.

Homely, clean and the beds were super comfy

Great property location was a bit far out and we hadn’t realised so our fault no fault if property

The place itself is lovely

had not been cleaned when we got the key beds not charged or clean the bedding rubbish everywhere dirty towels we had no extra bedding for the pull out sofa bed the first night

Property wasn’t available to sleep in so can’t comment

Take caution when booking this property as it’s currently been refurbed so not available but still open for bookings. I booked for a night with two children to break up a long journey, I booked it because it was self check in and didn’t know what time we would arrive. On the morning I received an email saying I was now to go to guest services to pick up a key as this property was having some upgrades which I could take advantage of. Email was very vague as to what was happening, I responded asking what time guest services was open until and didn’t hear back. I arrived just before they closed and picked up the key, however when I drove to the pitch the caravan was not available. Guest services had since closed, and the owner was unresponsive to messages, phone calls and emails. I had to leave the park with two young tired children and drive a further 3 hours home so we had a bed to sleep in. On the way back the owner got in touch saying as caravan was not available we were in a different van, however they had failed to ever mention this and neither did guest services. I presume they were vague on the original email so booking.com don’t know they are advertising an unavailable property. Mistakes happen however very little ownership or even a sincere apology from the owner is disappointing. I’m now in disputes about a refund as even that has not been made easy even after everything. Think twice about booking this.

Not much

The bed so small But worse when return to property the next day. All the decking taken down. Appears to owner had sold the Caravan not told booking.com. Left me with no where to stay. The owner did not even call me. Stay away from this place and owner. She does not care. She should never be allowed to rent a property

Lovely spot, quiet.

Needed a good clean on the outside, green algae on decking and outside furniture. No sun umbrella to be able to enjoy the sun and sitting outside. Worst part was finding someones shirts, pants and t-shirt under the bed!!!!!! Said photo posted. Contacted owner who doesn't seem that bothered other than telling the cleaner to be more careful.