Broughton Place: Contemporary Apartments in Liverpool

3 cuartos y cada uno con su baño

Dos de los cuartos tienen escaleras para bajar a ellos cosa que puede no ser práctica para gente mayor.

The location was perfect

My stay at this property (23–26 December) was extremely disappointing and did not meet the standard advertised as a “premium short stay” accommodation. Key concerns are: • Strong unpleasant smell throughout the apartment on arrival, making the space uncomfortable to stay in. • Unfinished repairs and poor maintenance, including multiple unpainted filler patches on bedroom walls and visible wear, giving the property a neglected condition. • Unhygienic mattresses, with visible staining and no mattress protectors provided. This was particularly concerning as my daughter developed itching after sleeping on the bed. • Dirty toilets with severe limescale staining, creating an impression of poor cleaning and hygiene standards. • Extremely dirty and unusable oven, which was particularly problematic as this was a Christmas stay and we needed to cook. • Repeated contact encouraging me to extend my stay, despite an active formal complaint, which felt inappropriate and unreasonable. Given the severity of these issues, the property did not match the standard promoted or the price paid. I have photographic evidence of all points raised and I do not consider the £50 “goodwill gesture” offered to me by the property management company to be a fair or appropriate resolution. I am requesting a more appropriate level of compensation to reflect the unacceptable condition and experience

It was on a bus route.

-writing on the walls - shelves half repaired but still hanging off the wall -patches of unfinished diy patching in -chairs not fully put together with screws half in - dangerous slippy rug in the kitchen -2/3 blinds in the flat were completely broken, you could not open them at all. -chair with table in the main bedroom broken -bathroom lock was hanging off with half exposed screws - not a single facility for a toddler to sleep or eat, although advertised as children stay free! -max 4 sleep, 1 armchair that was stained and wobbling. Your kitchen, dining room and lounge are all in one room. It’s tiny! -cream carpets are filthy, marks all over them throughout -top floor bedroom is impossible to walk around due to sloppy ceilings -generally dirty, not sure who’s cleaning this for the £120 cleaning fee 🫣 -major issues getting in, it took 20 minutes standing with a toddler, 4 messages and 2 phone calls to just get in. Only to find the above 🫠. -communication was patchy. I raised all the above issues with supporting evidence (photographs) and they said they would keep me updated and do everything they can to sort it. They did neither. -I stated if it was not able to be fixed, I’d stay the night as it was late but would find somewhere else. I wasn’t kept updated, assumed that no news was good news. Came back from a long day hoping at least basic issues would be fixed but nothing has been done. Never complained about a single place I’ve stayed, but this was beyond. I wouldn’t stay in the flat nor use accommodation that uses the property management company again. Plenty more photos!

Felt right at home great comfort and fantastic facilities

Short stay 2 nights

Clean, good location. Comfortable bed

Very flimsy decor- bathroom lock falling off, bedside table falling off, broken blind cords. Most things provided like towels, cutlery and mugs/bowls, cleaning spray but make sure to bring your own bin bags, tea towels, dishwashing tablets, cleaning cloths if you’re going to use the kitchen at all.