The City Comfort Haven

Decor was lovely Close to shops Garden helpful

The owner of the property failed to provide honest or transparent information about the deposit, and despite repeated requests, it was never returned. I was later presented with a charge that had never been discussed or agreed to at any point before or during my stay.

Excellent, really comfortable. Nice and warm and excellent facilities

Needs a couple of repairs here and there but nothing that detracted from our stay.

It had heating and we didn't feel cold.

Bad location (40–50 minutes walking to the city center), dirty, and with poor facilities for cooking food in a healthy way. But the worst part is that they ask for a £250 deposit one day before check-in (something that is not explained in the description). They also ask you to send this deposit through a method outside of Booking, which is actually prohibited on the platform and makes it feel like a potential scam. If you don’t pay it, they won’t provide the check-in instructions. It was horrible to argue with them and with Booking on the same day I was traveling to Manchester. In addition, the apartment needs maintenance because there are many things to fix (I only took photos of the door handles, but there are more issues). Finally, they don’t offer clear and simple instructions; instead, they send you three pages full of prohibitions, even though only two sentences are actually important.