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8.4 / 10 Guest Rating

Serenity Hotel Boutique By Alsol

10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Playa del Carmen, mx

Serenity Hotel Boutique By Alsol - main view

About the Property

Luxurious Accommodation

Serenity Grand Suites Hotel Boutique in Playa del Carmen offers 5-star luxury with air-conditioned rooms, free WiFi, and private parking. Each room features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even include a kitchen for added convenience.

Exceptional Services

Guests can enjoy a 24-hour front desk, concierge service, and currency exchange. The hotel also provides room service and a delicious à la carte or American breakfast. With a restaurant offering Mexican cuisine and special dietary options, your culinary desires are sure to be satisfied.

Prime Location

Perfectly located near Playa del Carmen Beach and other popular attractions, Serenity Grand Suites Hotel Boutique is the ideal choice for travelers. Plus, with a paid airport shuttle service, your journey to and from the airport is made effortless.

Book your stay at Serenity Grand Suites Hotel Boutique for a truly unforgettable experience.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Business center

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

One Bedroom Suite - Photo 1
One Bedroom Suite - Photo 2
One Bedroom Suite - Photo 3
One Bedroom Suite - Photo 4
One Bedroom Suite - Photo 5
One Bedroom Suite - Photo 6
One Bedroom Suite - Photo 7
One Bedroom Suite - Photo 8
One Bedroom Suite - Photo 9
One Bedroom Suite - Photo 10
One Bedroom Suite - Photo 11
One Bedroom Suite - Photo 12
One Bedroom Suite - Photo 13
One Bedroom Suite - Photo 14
One Bedroom Suite - Photo 15
One Bedroom Suite - Photo 16
One Bedroom Suite - Photo 17
1/17

One Bedroom Suite

Featuring free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The spacious air-conditioned family room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

56 sqm
Sleeps 4
1 Sofa bed (Variable Size)
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

One Bed room Suite

Non-refundable
Room Only
20% OFF$149.41

$119.53

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
1/5

Junior Suite

The fully equipped kitchen has a refrigerator, kitchenware, a microwave and a tea and coffee maker. This air-conditioned suite is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 4 beds.

40 sqm
Sleeps 4
2 Twin bed (90-130 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Junior Suite

Non-refundable
Room Only
20% OFF$92.56

$74.05

Includes taxes & fees

Guest Reviews

8.4
Excellent44 verified reviews
AI Summary

Guests highly rate the clean hotel and frequently praise the friendly staff.

Categories

Cleanliness7.8
Service9.3
Location9.3
Room Quality8.3
Amenities8.3
Value for Money7.7
Food and Beverage7.8
Overall Experience8.8

Select topics to read reviews

O
OmaritIT
Verified booking
solo_traveller
Standard Room
Stayed in Mar 19, 2026

"Good"

4.0
Helpful?
C
ClaudiaclCL
Verified booking
solo_traveller
Standard Room
Stayed in Mar 17, 2026

"Excelente hotel"

10.0

Excelentes instalaciones, muy cómodo y el personal muy amable.

La instancia en el hotel fue perfecta

Helpful?
P
PhilipgbGB
Verified booking
couple
Standard Room
Stayed in Mar 14, 2026

"Exceptional"

9.0
Helpful?
J
JessicachCH
Verified booking
couple
Standard Room
Stayed in Mar 11, 2026

"Emplacement super , personnel sympa !"

8.0

L’emplacement (malgré l’immeuble en travaux sur le côté qui était très bruyant) le personnel très sympa ! La piscine sur le toit

La propreté n’était pas tellement au rendez-vous. Pleins de cheveux dans l’écoulement de la douche lors de notre arrivé. Nous avons du déboucher nous même … la Clim ultra bruyante ! Et chambre pas hyper insonorisée. Mais sinon le reste OK !

Helpful?
M
MeenalgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Mar 4, 2026

"Exceptional"

9.0
Helpful?
D
deborahfrFR
Verified booking
family_with_children
Standard Room
Stayed in Feb 25, 2026

"Excellent"

8.0
Helpful?
K
KimberlyusUS
Verified booking
couple
Standard Room
Stayed in Feb 9, 2026

"Exceptional"

10.0

It was beautiful, nice & clean!

Helpful?
J
JulesfrFR
Verified booking
couple
Standard Room
Stayed in Jan 31, 2026

"Excellent"

8.0
Helpful?
R
RobertaieIE
Verified booking
family_with_children
Standard Room
Stayed in Jan 30, 2026

"Cold shower risk"

7.0

Position. Rooftop. Room size.

There is a problem with the hot water pressure in the building so sometimes you only have cold water in the bathroom.

Helpful?
M
MariausUS
Verified booking
couple
Standard Room
Stayed in Jan 28, 2026

"If you like cold showers this is the place to stay!"

1.0

The location was exactly what we were expecting. Close to restaurants, bars, grocery stores. The front desk staff were helpful, as much as they could be making excuses for the accommodations shortfalls.

During our 8 day stay we never had hot water, barely lukewarm. Staff always said that maintenance was working on it, but it became evident that they weren’t. I was finally given access to what was housekeeping storage room that had hot water so I could wash my hair. My husband got a cold and awful cough, I feel as a result of the cold showers we had to endure. Housekeeping only came after we complained that no service had been provided. Huge disappointment as we are returning next month for another visit as will be seeking other accommodations.

Helpful?
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