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8.4 / 10 Guest Rating

Serenity Hotel Boutique By Alsol

10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Playa del Carmen, mx

Serenity Hotel Boutique By Alsol - main view

About the Property

Luxurious Accommodation

Serenity Grand Suites Hotel Boutique in Playa del Carmen offers 5-star luxury with air-conditioned rooms, free WiFi, and private parking. Each room features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even include a kitchen for added convenience.

Exceptional Services

Guests can enjoy a 24-hour front desk, concierge service, and currency exchange. The hotel also provides room service and a delicious à la carte or American breakfast. With a restaurant offering Mexican cuisine and special dietary options, your culinary desires are sure to be satisfied.

Prime Location

Perfectly located near Playa del Carmen Beach and other popular attractions, Serenity Grand Suites Hotel Boutique is the ideal choice for travelers. Plus, with a paid airport shuttle service, your journey to and from the airport is made effortless.

Book your stay at Serenity Grand Suites Hotel Boutique for a truly unforgettable experience.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Business center

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
1/5

Junior Suite

The fully equipped kitchen has a refrigerator, kitchenware, a microwave and a tea and coffee maker. This air-conditioned suite is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 4 beds.

40 sqm
Sleeps 4
2 Twin bed (90-130 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Junior Suite

Non-refundable
Room Only
20% OFF$134.14

$107.31

Includes taxes & fees

Guest Reviews

8.4
Excellent44 verified reviews
AI Summary

Guests highly rate the clean hotel and frequently praise the friendly staff.

Categories

Cleanliness7.8
Service9.3
Location9.3
Room Quality8.3
Amenities8.3
Value for Money7.7
Food and Beverage7.8
Overall Experience8.8

Select topics to read reviews

B
BFMnlNL
Verified booking
family_with_children
Standard Room
Stayed in Dec 23, 2025

"Niet wat we ervan verwachtten, veel te duur voor wat je krijgt en zeker geen vijf sterren waard."

6.0

We hadden een ruime kamer en de ligging van het hotel was dichtbij de leuke straten, restaurants en het strand.

Het personeel helpt je wanneer je wat vraagt, maar zal niet uit zichzelf wat zeggen. Er wordt niet op of om gekeken en een groet is er ook nooit bij. De ober van het ontbijt was het vriendelijkst. De kamer lijkt schoon, maar overal zijn vlekken, in de lakens, op de badkamer, de vloeren etc. Wat erg naar was is dat we van de vier nachten niet een keer warm konden douchen. Elke dag echt koud water. We hebben er een paar keer wat van gezegd, er wordt dan verteld dat er naar gekeken wordt en er worden excuses aangeboden, maar er verandert niets.

Helpful?
M
murat simsekdeDE
Verified booking
extended_group
Standard Room
Stayed in Dec 19, 2025

"Nie wieder Serenety Hotel"

1.0

Freundlichkeit Personal

Baustelle vor der Tür 24 std incl sonntag Klo verstopft Dusche kalt laut deckenventilstoren

Helpful?
K
KrzysztofplPL
Verified booking
extended_group
Standard Room
Stayed in Dec 6, 2025

"Hotel w bardzo dobrej lokalizacji, zadbany, pokoje wygodne."

10.0

Wygodny hotel w dobrej lokalizacji, bardzo moly personel.

Remont ulicy w nocy i budowa budynku w okolicy. Było bardzo głośno na zewnątrz.

Helpful?
K
KlárahuHU
Verified booking
family_with_children
Standard Room
Stayed in Dec 6, 2025

"Exceptional"

10.0

Minden

Nem volt ilyen

Helpful?
A
AlvaroesES
Verified booking
family_with_children
Standard Room
Stayed in Dec 5, 2025

"Exceptional"

10.0

Atencion, limpieza y ubicacion

Las obras de la calle

Helpful?
P
PasifiFI
Verified booking
couple
Standard Room
Stayed in Nov 21, 2025

"Nice & clean little hotel"

8.0

Location, hotel was very clean and nice little pool area

Low water pressure on shower. The sound proofing was bad.

Helpful?
F
FlavionlNL
Verified booking
family_with_children
Standard Room
Stayed in Nov 21, 2025

"Exceptional"

10.0

Staff was very helpful

Helpful?
V
VincentfrFR
Verified booking
couple
Standard Room
Stayed in Nov 13, 2025

"Good"

6.0

L'emplacement proche de l'avenue principale. Personnel très gentil et dévoué. Très grands lits 2mx2m très confortables.

Le bruit de la clim dans la chambre impossible de la laisser toute la nuit malgré la chaleur. Fenêtre de la chambre qui donne sur un couloir où la lumière reste allumée toute la nuit et rideaux juste assez grands pour occulter. Évacuation de l'eau lavabo salle de bain la cata signalé 2 fois, 2 fois sois disant réparé mais non en fait. Tv ne fonctionne pas dans la chambre mais pas bien grave on est pas venu pour ça.

Helpful?
B
BarbaraesES
Verified booking
couple
Standard Room
Stayed in Nov 12, 2025

"Excellent"

8.0

Ubicación perfecta, a 2 min caminando de la 5th avenida. Tiene parking lo cual es perfecto si llevas coche ya que la zona es céntrica y zona azul. Habitación muy grande, cama cómoda y todo súper limpio. Piscina en la azotea muy bonita

El desayuno, solo te dan opción de huevos preparados de diferente forma y café. Pondría un desayuno más variado, al menos tostadas simples o desayuno típico mexicano.

Helpful?
C
CATALINroRO
Verified booking
solo_traveller
Standard Room
Stayed in Nov 11, 2025

"O locatie excelenta cu un personal profesionist."

10.0

Locatia este excelenta.

Cred ca ar trebui insistat putin mai mult la capitolul curatenie.

Helpful?
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