Spectacular penthouse luxury with harbor views

Any thing good about this property was ruined by the the owners lack of communication as to why we were not allocated the room we booked.

Property requested payment before we arrived when booking.com states pay at the property. Arrived to find the room we were allocated was not the room we booked. We booked a deluxe 2 bed + sofa bed apartment but we’re given a 2 bedroom apartment and a little camp stretcher with missing springs had been set up which was not suitable for anyone in our group to sleep on (would suit a young child ). The apartment was nothing like the pictures & clearly not the apartment we booked. The room was also not properly cleaned - we found a vape under the couch cushion & dirty cutlery. We made multiple texts & calls to the owner to try & rectify the situation but they all went unanswered. Then a very late night text to say they had been unwell & we could leave if we wanted. With nearly all suitable Auckland accommodation booked out we really had no choice but to stay at that point. We have it tried to get a refund through booking.com but the property has said they will not provide any compensation. So we have been ripped off. As the hotel has a contractual obligation to provide the room we paid for we will be seeking legal advice.

Great location

Location was perfect

Loved the views and cleanliness.

Needs a new couch

Views were amazing

One of the chairs are broken as per another review I read, for the cost the room was pretty rough when you think penthouse suite you kinda think luxury it was far from, walls are all banged up and the bathroom drawers are also rough, beds were as per another review ones hard the other is like a banana in the middle, all in all not worth that kind of money per night other than the views, wouldn't stay again, and no it was no use contacting the owner nothing would have been able to be changed at the time.