Courtyard by Marriott Pueblo

Location was good, since it was directly off interstate, and the gentleman that checked me in at night redeemed any issues I had before I got there.

Your staff that works during the day are horrid, and no someone that should be working behind a hotel desk. I had to make a last minute arrangement because of leaving late, and since we were going to be checking in after 12am we were calling the hotel to let them know. I called booking.com first and they informed me to call them, since they had already sent a notice but had not recieved a response. When I called the hotel, the lady was extremly rude and unhelpful. She did not want to hear what I was saying, kept telling me to calling booking.com, and once I finally was able to tell her I had called them and they told me to call you since they had not recieved an answer, she told me she would check on that and put me on hold. Twenty minutes later, she gets back on the phone, like nothing is wrong and tells me something about not being able to see the request yet. I was already made about the 20 minute hold and then she lies to me and says she is here by herself and that she has to wait on customers....hmmm...was I not on the phone....was I not a customer....then after I proceed to tell her how I feel about her non chalant attitude with having me wait this long, and not feeling a bit sorry about it...which she did answer the phone after 20 minutes and did not say, I am so sorry about the wait, she seemed suprised I was still on the phone. She tells me she doesn't have to listen to this, and hangs up on me, after sitting on hold and talking with them for almost 30 minutes. Now 30 minutes of my time, is equivalent to about a quarter of my hotel room stay that night, then I had to call back, and someone else answers the phone, and some how there is a manger there now. So, I was lied to about who was there, and I was lied to about what they were actually doing. They did not want to help me, and all I wanted to ask was, if I did not book with booking.

The location was great. The staff was very polite and welcoming. It had a lot of amenities.

The room had a lot of wear and tear. Stains on the walls. Missing towel bar in the bathroom. White sheets on the bed were discolored. Mattress was hard, and pillows were thin and uncomfortable.

Never tried the breakfast, location was fine

Top floor room smelled like mold

no complimentary anything

location, lack of breakfast, hours of available coffee in bistro

The bed was comfortable

Property was clean and well built. Beds and pillows were great. Staff were friendly too. Price point was reasonable.

There was no vent in the bathroom for exhaust. The window seals had been leaking and there was rust build up and moisture between the glass panes. For the price of the room, breakfast should have been complimentary.