Arusha Serena Hotel

Facility is clean & beautiful. Nature environment, garden was wonderful to walk. Restaurant, bar was beautiful. Shower pressure in the room was great!! Bed pillow was also perfectly soft. Variety artistic products in the gift shop, and arts in the hotel was beautiful. Really enjoyed!!!

Nothing, but if I have to say, It was pity that we couldn’t open the door to the outside nature from the room at first. So we had to move to another room. But then it was ok. ( Not a big problem )

I absolutely loved our stay here. It’s a beautiful place to be, surrounded by lush vegetation. Peaceful. the staff was wonderful and accommodating. I would have stayed longer if I was not already scheduled to leave.

Nothing. Perfection

Beautiful property and friendly staff

The beds lacked a top sheet and it is toohot for a duvet

Very beautiful grounds and rooms.

Nothing

The hotel is an old structure that is historical The Surrounding had a lot of green The Room were clean and good

1) Road Access was not passable 2) I was over charged for coming with my wife 3) Some of the waiter were rude and training 4) The hotel has no swimming pool

Clean, bug rooms, comfy bed. Felt safe.

No pool, no recreation facilities. Nothing to do. Long way to shops or experiences.

Amazing location amid pristine coffee plantation and gardens and located on the lake. Did canoeing with my family in the morning after a leisurely breakfast on the open patio which overlooks the lake. Excellent overnight stay.

I had booked two double rooms through booking.com and the person at check out created an unusual and unwelcome rucus stating that the rooms were for 2 people not 4 - had to spend 30 mins on this needless argument and showing him on the booking.com website. Added a bad taste to an otherwise great stay.

Beautiful setting and wonderful restaurant.