Studio 6 Suites - Lafayette, IN

The hotel was right next to my daughter's hotel. Staff responded swiftly to getting clean sheets on the bed after finding the cleaner did not change the sheets after the previous guests

Cleaner did not change sheets after the last guest stay. When taking the dirty sheets off bed mattress protector was filthy

Not much

They require a deposit even with credit card purchase. They physically checked the room before we could get deposit back. Ridiculously soft bed Toilet seat ready to fall off Only one towel was in the room. Very poor lighting in room. Many lights did not work at all Amenities were poor. Coffee pot missing. No comp shampoo or conditioner or hand lotion. Walls are paper thin. We heard too much noise from adjoining rooms.

Nothing.

The TV didn't work, the phone didn't work. The room was disgusting. There were stains on the bed clothes. Booking.com messed up our payment to the hotel and it never got fixed after 2 hours so we had to pay extra.

They told me the were having problems getting the money from booking.com for the room and that i had to call customer service. They then kicked me off the property after i protested saying that was an issue between them and booking.com. The problems started immediately at entering and trying to book a room in person, when I declared my dog. My $65 dollar pet fee was refunded

Being robbed

The “assistant manager” with purple hair and a purple crescent moon on her forehead was never able to check me into the room i reserved on booking. she wanted me to call booking support and it ended in her yelling at both the customer service representative and i. she had no clear answers or solutions for problems that her hotel commonly had. she said this was a reoccurring issue but couldn’t even provide the phone number for booking support. i’ve never seen someone so miserable in customer service and i hope no other customers have to experience what my friends and i did! that was my first and last time in that building, save your time and spend the same amount at econolodge down the road!