Atlantic Reach Resort

The swimming pool

The staff were rude , besides 1 member . The fact you had to pay for towels , had to book online for the play centre even tho it was empty , I was made to do this whilst my son was visibly upset and due to the pathetic WiFi it took 10 minutes then when we got in there we was the only people in there !!!

Location was good

Bad weather

Nice holiday resort, houses with lots of space for privacy and also spending time together with families or friends. Nice and clean. Fully equipped kitchen, enough for spending a few days away. Three bathrooms is a big plus. Nice area outside, would've been even better if the weather was nice, especially for the outdoor pool and sitting outside. Nice indoor heated pool, you actually find here all what you need. We've been here in the past for camping, and this year we booked a holiday house and both were great, but just because of unpredictable UK weather, holiday house is a better option. Short driving distance from Newquay and many beautiful places to visit within one hour around. We will definitely come back again.

I didn't find any grocery shop in a resort area, would be great if you forgot something or needed something urgently. Also some small nice restaurant or pub would be great. Maybe some entertainment too? But overall we like this resort anyway.

The only good thing about this place was the location. Easy to get to other places and some really good beaches a short drive away. We had wifi and the size of the property was decent but that was about it.

The house we were allocated was directly behind the leisure centre. Initially everything looked ok. One of the two external doors wouldn’t lock. I don’t know what was up with the mechanism as it would lock when the door was open but as soon as you closed the door the lock wouldn’t turn all the way. I went to the check in desk and reported it, this was within the first three hours of being on site. Was told that maintenance would be there to sort it asap. Went about our evening and returned to the house. The next morning we decided we would have a day on site and to wait for maintenance, we waited. And waited. And waited. Over the week we were there maintenance never arrived. It seems like the safety and security of their customers isn’t actually a priority. In order to enjoy our holiday I ended up putting a chair up against the door (it was the back door that had half the door as windows) in order to make it look like we weren’t using it. I still felt very uncomfortable leaving the house unlocked so we never ventured far and were only ever out for 4 hours maximum in a day. I am a DV survivor and this whole thing put my anxiety through the roof, safety should always be the highest priority. There were multiple lights that didn’t work or flickered, black mould growing in the kitchen window sill and en suite shower tray. With being behind the leisure centre we had to deal with the air conditioning units going all night and the music was left on in the gym all night with the windows left open. Beds were hard and pillows were flat, hard and well used. And on the 4th day there were ants downstairs. I honestly wish I had booked elsewhere, I came away anxious, stressed and exhausted.