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8.4 / 10 Guest Rating

Hotel Cielo

Calle 4 entre la 5ª y 10ª Avenida, Playa del Carmen, mx

Hotel Cielo - main view

About the Property

Authentic Mexican-Style Decor
Hotel Cielo offers charming rooms with colourful local décor and tiled floors, just steps away from Playa del Carmen Beach. Each room includes free Wi-Fi, cable TV, and a safe. Some rooms even feature a balcony with stunning sea views.

Carboncitos Bar-Restaurant
Indulge in authentic Mexican cuisine at Carboncitos, the hotel's on-site bar-restaurant. From fresh guacamole to savory steak and seafood dishes, guests can savor a taste of Mexico without leaving the hotel premises.

Convenient Location
Situated a stone's throw away from Fifth Avenue, guests have easy access to a variety of shops, restaurants, and bars. The hotel is also in close proximity to Nuestra Señora del Carmen Church and the ADO Bus Station, making it a convenient choice for travelers.

Book your stay at Hotel Cielo now to experience the vibrant culture and warm hospitality of Playa del Carmen!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Car hire
Non-smoking throughout
Shuttle service (additional charge)

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room - Photo 1
Double Room - Photo 2
Double Room - Photo 3
Double Room - Photo 4
Double Room - Photo 5
1/5

Double Room

This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.

21 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
TVAir conditioningFanToiletPrivate bathroomSatellite channels

Double Room (Double Interior Room)

Non-refundable
Room Only
20% OFF$94.41

$75.53

Includes taxes & fees
Basic Triple Room - Photo 1
Basic Triple Room - Photo 2
Basic Triple Room - Photo 3
Basic Triple Room - Photo 4
1/4

Basic Triple Room

This air-conditioned triple room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

23 sqm
Sleeps 3
1 Twin bed (90-130 cm wide)
1 Double bed (131-150 cm wide)
Amenities
TVAir conditioningFanToiletPrivate bathroomSatellite channels

Triple Interior

Non-refundable
Room Only
20% OFF$107

$85.6

Includes taxes & fees
Quadruple Room - Photo 1
Quadruple Room - Photo 2
Quadruple Room - Photo 3
Quadruple Room - Photo 4
1/4

Quadruple Room

This air-conditioned quadruple room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

23 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
TVAir conditioningFanToiletPrivate bathroomSatellite channels

Quad interior

Non-refundable
Room Only
20% OFF$107

$85.6

Includes taxes & fees
King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
1/4

King Room

This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.

21 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
TVAir conditioningFanToiletPrivate bathroomSatellite channels

Room 1 King Bed

Non-refundable
Room Only
20% OFF$104.55

$83.64

Includes taxes & fees
King Room with Balcony - Photo 1
King Room with Balcony - Photo 2
King Room with Balcony - Photo 3
King Room with Balcony - Photo 4
King Room with Balcony - Photo 5
1/5

King Room with Balcony

This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

26 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
TVAir conditioningFanToiletPrivate bathroomSatellite channels

King Balcony

Non-refundable
Room Only
20% OFF$142.66

$114.13

Includes taxes & fees
Family Room with Balcony - Photo 1
Family Room with Balcony - Photo 2
Family Room with Balcony - Photo 3
Family Room with Balcony - Photo 4
Family Room with Balcony - Photo 5
Family Room with Balcony - Photo 6
Family Room with Balcony - Photo 7
1/7

Family Room with Balcony

This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.

37 sqm
Sleeps 5
1 Twin bed (90-130 cm wide)
1 Double bed (131-150 cm wide)
1 Queen bed (151-180 cm wide)
Amenities
TVAir conditioningFanToiletPrivate bathroomSatellite channels

Family Room with Balcony

Non-refundable
Room Only
20% OFF$139.31

$111.45

Includes taxes & fees

Guest Reviews

8.4
Excellent33 verified reviews
AI Summary

Guests highly rate the centrally located and frequently praise the beautiful design.

Categories

Cleanliness8.6
Service8.8
Location9.1
Room Quality8.2
Amenities7.5
Value for Money8.0
Food and Beverage8.6
Overall Experience8.4

Select topics to read reviews

C
CastañedausUS
Verified booking
couple
Standard Room
Stayed in May 8, 2026

"Excelente ubicación y precio"

9.0

Ubicación excelente, limpieza, buen precio

Helpful?
J
JuliefrFR
Verified booking
family_with_children
Standard Room
Stayed in Apr 7, 2026

"Exceptional"

9.0

Tout

Rien

Helpful?
F
FernandabrBR
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"Exceptional"

9.0

Atendimento incrível da Mari. Todos nós receberam muito bem. Localização não tem melhor.

Ausência de um frigobar e secador de cabelo no quarto.

Helpful?
S
SandyusUS
Verified booking
family_with_children
Standard Room
Stayed in Feb 13, 2026

"Excellent"

8.0

The staff were exceptional. The location is 50 ft off 5th Avenue where all the shopping, souvenirs, clothes bars and restaurants are located. There's a 7-Eleven directly across from the hotel. And the restaurant below the hotel is excellent..and 1/2 block from the beach. I liked that if you've been to the beach and your feet are sandy, they have a place at the entrance you can wash them off before you enter the hotel & your room.

Room was smaller than expected. However, since I was alone had I asked for a full size bed, there would have been a lot more space than there was with a king size bed that I had requested. My room had 3 bay windows, however they looked out into the hallway with people passing by so you had to keep the blinds closed at all times for any privacy. They do have rooms with other views and they have a few with balconies I just was not able to get one when I reserved a room.

Helpful?
A
AmadorchCH
Verified booking
solo_traveller
Standard Room
Stayed in Feb 9, 2026

"Good"

4.0

Ubicacion

La seguridad , no hay una puerta de seguridad . Solo esta el de recepción. Y algo que me paso fui amenazado por delincuentes.. y nunca puedo señalar al hotel o a sus trabajadores. Pero sabían en que habitación estaba y mi nombre y el hotel como se llamaba . Tuve q dejar mis cosas y salir y nunca mas volver . Espero que el responsable de la seguridad de sus huésped en ese hotel tome conciencia ps yo nunca mas volveré allí. Gracias

Helpful?
L
LAURENCEfrFR
Verified booking
family_with_children
Standard Room
Stayed in Dec 21, 2025

"Exceptional"

9.0

L'hôtel typique Emplacement central Grande chambre

La musique toute la nuit a côté

Helpful?
X
XIAO YANcaCA
Verified booking
couple
Standard Room
Stayed in Dec 7, 2025

"Lovely colonial style hotel on 5th Avenue"

10.0

We love this hotel. It’s centrally located on 5th avenue where the actions are, and it’s so close to ferry station. It’s very beautiful and rustic colonial style with a lovey balcony can over look partial of the sea, we love it. Very clean and the bed and strong AC made this hotel stands out. The restaurant below has great drinks and great food. We will stay here again.

Because it’s a traditional 3-4 story building, there’s no elevators so older people have to watch the steps and stairs, especially in the night.

Helpful?
I
IrenaomOM
Verified booking
family_with_children
Standard Room
Stayed in Nov 25, 2025

"Exceptional"

10.0

Absolutely everything! Beautiful rustic boutique hotel with traditional flavour, amazing sea view from our room's balcony and spacious rooftop terrace, clean and tidy, super friendly staff and the restaurant with a bar on the ground floor. Thank you for making our stay so comfy and memorable. We wiill surely stay there again !!

Helpful?
J
Jose AlejandromxMX
Verified booking
family_with_children
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

10.0

Muy limpio, excelente atención

Helpful?
T
TatianausUS
Verified booking
family_with_children
Standard Room
Stayed in Jul 24, 2025

"Amazing experience and totally worth staying"

10.0

Near to “La Quinta Avenida” like 3 minutes walking from the beach, a lot of places to eat around, 5 minutes from the ADO station (turística)

Everything was perfect the only thing that I can advise is the noise to us it was not a problem but if you can’t sleep with noise this is not for you, but if you don’t care every night you can watch from the balcony some performance since there is a restaurant under. (Was so cool seen Mayas, local dance and musicians) WiFi is slow but your in vacation so disconnect but if you need it for work best hours is early in the morning !! And you must try the local food from the restaurant underneath the staff is incredibly kind and the chefs food is to die for.

Helpful?