Nãmas Tulum

Absolutely amazing property. Beatiful design, lots of space, amazing pool with sunset view. Fantastic terrace at our apartment Very helpful staff.

Location a bit far from the ocean, but close to restaurants. Would appreciate more coffee capsules, as we could not find decent coffee in the supermarket. Also ketttle would be appreciated in the kitchen.

The place is beautiful and decorated with style, very particular of the region. The pool is gorgeous, and the room is spacious. Ours had a well equipped kitchen and a very comfortable bed. AC, ceiling fan, and Smart TV make for a comfortable stay. The hotel is in a quiet street so you will get a good night's sleep.

Quite a few things went wrong during our stay: - the room had not been cleaned to an excellent standard, which is the bare minimum you can expect when you pay $130 USD/night for a double room There were hairs and dust all over the room. When I reported it to the site manager, they were not particularly apologetic. For the price we paid, I would have expected them to react quickly and delegate a cleaning team immediately. I told them we were headed to Chichen Itza for the day and that the room could therefore be cleaned, and towels, changed. They didn't do it. - there is no room service for trips shorter than 5 nights. It's a lot. It means no change of towels, no extra toilet paper, etc... - the common areas were not swept clean the entire time we were there. It does not require much to sweep the dead leaves away from the lobby. - the hotel has only recently started, so it is not fully finished yet (the common kitchen area, for instance, is not available for use). Not a big deal for us but worth noting. - I asked for a few items of clothing to be washed; I was told it would take 24 hours. When I asked the next morning, I was told it had not been done. Generally speaking, there is a real lack of communication, and it tarnishes the beauty of the place. Shame.

The private pool on deck was amazing! The condo was new, big, clean and beautiful. The beds had the most comfy sheets. Not many 3 bedroom in Tulum. Walking distance to several delicious restaurants.

We liked everything!

I’m very big on looking at reviews before staying at a Airbnb/hotel or resort. I must say that Namas was one of the absolute Best places I’ve stayed while traveling. The way the pictures look online are exactly what you’ll see in person. This property is gorgeous, everything is stunning including the pool☺️. It’s literally brand new and well kept, from cleanliness to decor I have to rate this place 10/10. Namas was soo peaceful, we will definitely return to stay again. I can’t forge about the awesome hospitality we received from staff, the receptionist was soo sweet & went above & beyond to help with all of our needs. If you’re ever in Tulum, choose Namas you will not be disappointed!

Everything was 10/10

It was such a lovely welcome.. as soon as you approach the building you feel serenity and luxury. The staff helped with our bags and allowed us to check in early which was appreciated. The apartment was stunning with lovely neutral interiors. A lot of the items hadn’t been used so still had tags on. The living space felt relaxed and spacious. The bathroom was gorgeous in design and a powerful hot shower. We also had use of a hot tub outside which they had kept on so it was warm for our arrival. The hotel is within walking distance of restaurants and few shops. I recommend “The OG’s” for a lovely meal and intimate setting. The upstairs pool area we used daily and really caught the sun. It really is a beautiful stay!

I would suggest having use of a bar area with music as we had to go out to collect drinks from a corner shop and I think it would add a nice touch

Stunning place, fully equipped. Wonderful roof top with clean pool. Attentive staff.

It was not clear that there would be no room service during the stay, charging 80 pesos for 1 cup of Nespresso is quite pricey, wasn't communicated well/at all in the beginning. When we left we were accused of stealing one spoon... which delayed the check-out procedure significantly.

Architecture, size of the room, interior, very friendly and helpful staff, many restaurants nearby

A bit noisy from ate street in mornings