Hotel Express Newcastle Gateshead

Tge location was not far from the centre

Not very clean , I was disappointed to be honest .

Nothing

Our room was in the basement and stank of sewage, shower was stone cold, no water came out of the hot tap, loo roll holder was hanging out the wall, bed were rock hard. There was heavy drug users walking around all hours, a prostitute leaving the hotel and was questioned if we are a guest whilst taking luggage out to car.

Easy check in

Nothing

Clean.

Problems getting g hot water for a decent shower. Also breakfast was dubious. No vegetarian option so my colleague just had to select the no meat elements. Also first time I have ever had the experience of no butter for the toast. Is butter for your toast was a special order?

Good-quality budget hotel that meets expectations

Personally I would have preferred to have a chair in the room

Very welcoming and knew exactly what we were getting. Unfortunately pre-paid for breakfast was not available however parking was permitted for free.

N/A

The bathroom on our floor was put of order and they told us they didnt have any breakfast available

The bedroom had bits hanging from door , lights exposed , wardrobe door hanging off , paper towel box hanging off wall, bathroom step trim just leaning up wall leaving step edge sharp and exposed , bathroom door rotten. I had to leave for work at 04:30 in morning the desk clerk was fast asleep at front desk and I could get out of the building and wouldn’t wake after calling him a few times Had to pay to park at hotel which was not mentioned when booking . I ended up leaving early from my stay

All of it