Ruby Cruise

Friendly staffs.

Nil

Every thing was perfect. Staff are lovely and the room setup for honeymoon was extremely nice .

Matters is a bit hard and it could be better Last minute extra charge was not declared at all before hand where I felt no other choice

Everything perfect

N/A

Everything and mainly the staff were great

nothing I can think of

Very friendly and helpful staff and the view from the rooms were breathtaking

Seems like a very old cruise boat so a bit worn out. Bathrooms could be a bit cleaner

What I liked was the Bay itself and the caves.

Horrible experience at Ruby Cruise 1) The room is too small without any balcony and, when you open the door, you are almost out of the boat. 2) No hot water for shower. I couldn’t take a shower before going sleep and had a freezing shower before check out. 3) Meals are poor, small amount and average quality. I KEPT HUNGRY THE WHOLE DAY. They were not Vietnamese at all and you need to share with other guests what comes on the table. This is so inconvenient because people must be polite to not eat other people’s portion and we also must keep giving plates for others guests all the time. When you see, there is an elbow when your face. 4) Staff couldn’t speak English at all. When I asked about the Wi-Fi, it was a nightmare. 5) Tour guide also had poor English (better than the others in the crew) and it’s somehow useless. She just gave us few information in the morning cave and done. 6) No Internet Connection in the boat. If you are lucky, you can connect with the world in the restaurant. 7) Rooftop was ridiculous with old and broken furniture, not compared with other cruises. 8) Cooking Class (not sure if I can call what I had of Cooking Class) was ridiculous. Making fresh spring rolls was only fill some stuff (eggs, noodle, veggies) in a race paper and done! WHAT? I can do that (I am doing actually) in all kind of Vietnamese restaurant since I arrived. Other friends went to cruises in which you really cook (use fire) and bake (make a dough) and much more fun for sure. 9) Restaurant: you barely can see the bay while eating because the walls are framed by wood. So you do can see the bay but covered by the wall. 10) Beverages: The coffee in the breakfast was not coffee. It was just dirty water. In addition, you must pay for all your beverages. They don’t provide EVEN water, juice or coffee for the guests. Only tea in a particular time (happy hour) I will end here. Tired of writing.

We were changed from Ruby cruise to Lily cruise and the boat is very beautiful, rooms amazing and the food is realy good. Definitely recommended

The excursions are way too busy, line up to visit the cave was ridiculous, real mass tourism. We skipped the excursion to the other cave the next day it's just too busy everywhere. That's the same for all boats and cruises they are all on the same location, so not to do with this company