Hotel Lucca

Centrally located between the malls and the bay. Clean. Overall professional and friendly.

- breakfast was usually too Filipino for my European tastes with no alternative options, I can't eat meat and fish at 7am, bread was only available the first day (maybe I'm not its target clientele) but I enjoyed the omelette station - we once requested a room cleanup but the room was still the same when we returned, the requested towel change was at least provided

The room is generally clean and staff is friendly and responsive for the most part

Breakfast food. All too often the food was insufficient. The milk ran out for the cereal, there was no bread for toast, there was no scrambled eggs and requests were made too often to the staff that food was not available. For such a small breakfast area and small amount of guests, food should definitely be more available. There was also a strong fish smell in the lobby of the hotel. It's understandable to serve fish for breakfast but the smell was quite heavy even long after the food was removed. No refrigerator in the basic room provided so be aware of that when booking the hotel (not sure if a refrigerator is provided in the upgraded room) Sewage smell in the bidet/toilet and shower area The rooms are cleaned at request and not on a daily basis as should be the case.

Good location close to shops etc

Showers were cold water, teas and coffees were absent from the room on check-in, no shower mat/towel was there

직원친절

Het ontbijt alleen warm eten, zoals pasta, rijst, vis en groente. Alleen wat brood om te toasten en jam. Personeel was niet pro actief bij het ontbijt.

I stayed at this hotel in Legazpi and I have to say the service is on another level. I’ve honestly never experienced this kind of treatment before. The staff are incredibly attentive, genuinely caring, and they approach every guest in such an individual, personal way that you immediately feel seen and looked after. To be completely honest, the hotel itself could be a little cleaner in some areas. It’s not a dealbreaker, but it’s noticeable. That said, the warmth, professionalism, and effort from the team more than make up for any small shortcomings. If you value outstanding hospitality and people who truly go the extra mile, this is absolutely the place to stay. I would come back for the staff alone.