Hotel Lucca

The breakfast on some days were better than other days. It would be nice to offer other hot tea selections like peppermint or green tea. The location was very convenient to walk to the mall and other restaurants. I appreciated the unlimited water refill at the lobby.

I was on the 3rd floor and learned that the floor above is like a "party room" or where events are booked and can get very loud when it is booked for parties. If this was mentioned in the booking description, I would have liked to ask for a room on the second floor. Even though the party floor and noise stops at 10pm, it is very disturbing especially if you need to sleep earlier than 10pm. Also the cleaning crew didn't do a good job in cleaning the broken glass from our room (it was our fault for accidentally braking a glass and we reported it immediately). Upon entering our room, we found some tiny shards of glass in the middle of the room and near the doorway. This would have been dangerous to step on. Also upon checkout, we were asked to wait because they have to check the room. However, we were pressed for time as our flight was leaving soon and we had to drive to return our rental car. We never experienced this where someone has to check the room before we check out (how long would that take? it was never mentioned before or when we checked in).

Close to the airport and malls. Friendly staffs. The rooftop that gives you the full view of mt Mayon. Disposable slippers provided.

The lift going to the rooftop was closed thus ppl w disabilities may have an issue to go up. There were no facial tissues and bottle water provided. The buffet food supply was limited. I’m surprised when I asked for fruits refill, the waiter came back with a few slices of oranges and said it was the last fruits they had. Then I saw a family of guests asked for sausages and they also said no more. And it’s wasn’t even that late hour. But overall stay, I love it. I will definitely come back again and hopefully by then there is a bottle water and tissues already. From security guard, the front desk receptionist, cleaner to the waiter- thank you!

The staff did a great job and were friendly and helpful. The location is good, walking distance to main shopping malls.

The windows hardly need soundproofing and the room should get a new wall paint.

maganda ang hotel the staff very accommodating,at malinis malapit lang sa SM Legaspi

L’emplacement est bien pour pouvoir accéder plus ou moins aux points d’intérêts de Legazpí. Le buffet du petit-déjeuner était correct et le personnel de chambre était agréable.

La chambre était correct mais beaucoup de traces d’humidité, mal insonorisée. Il y a aussi des spots lumineux et une alarme qui se sont déclenchés à 2 reprises à 3-4h du matin, alors qu’il n’y avait aucune urgence, nous réveillant en sursaut. J’ai trouvé que le prix est cher pour la nuit passée. Le personnel de jour est sympathique mais pas celui de nuit qui est complice d’une arnaque avec le « chauffeur » / « guide » proposé (Edgar Nudo). Nous avons demandé le prix pour le chauffeur de 7am à 1pm et malgré 2 confirmations (2500 PHP), le chauffeur a finalement demandé bien plus cher en fin de prestation (3500 PHP) et a même appelé cette personne de l’hôtel pour insister et dire que nous mentions sur le prix défini. Il a fallu la gentille réceptionniste de jour pour nous aider à régler cette affaire même si nous avons finalement dû payer 3000 PHP. Ne passez pas par ce chauffeur ou il faut bien reconfirmer avant départ le prix malgré ce que dit l’hôtel.

Staff are very nice, clean beds, linen and towels

Rubber mats can be placed in bath area as the tiles when bathing can be slippery. Floor rugs would also be good to have

Good location with a quiet street. It’s near a mall and restaurants.

I feel like the staff needs to smile more… especially manong guard. Need that +1 enthusiasm. The A/C takes a while to cool up.