Casa Isolda

Hicieron caso cuando pedí planta baja

Pedí 2 habitaciones, una de ellas en planta baja y la otra la dieron en 2 piso. Está última la puerta se atoraba. Las cortinas rotas, olor a polvo, la chimenea de la habitación de planta baja con fuga de agua de lluvia . El jabón de lavamanos muy pero muy diluido, y el microondas sucio con restos de comida de días .

The wifi was great and the room was clean. The location was fairly convenient and in a neighbourhood area. Very safe with personalised entry code. Bed was good and quality sheets and towels. Nice to have a coffee machine in the room. Shower was great. Nice to have a microwave and water machine. Good communication from the host by messages prior to the stay.

My biggest complaint was the place had no character or ambience and it's located in the middle of Polanco. The room (number 3) was nothing like in the picture - which showed wooden floors and a window with a view of trees. It was very industrial with concrete floors, and the only window was a sliding door that led to the patio of the adjacent room. My patio was actually inside the room. There was nowhere to hang clothes and the furniture, except for the bed, was very cheap. It was very dark in the room - even with the lights on and during the day. The paint was bubbling off the walls and plaster was falling off. There was no sound proofing and the room was downstairs so whenever someone entered it was noisy. Maybe the upstairs rooms were better, because the place had good feedback on Booking.com. The microwave was a good idea but there is no cutlery or cleaning stuff, so it's not really viable to use it. I never saw the host and they never replied to my messages asking to be moved.

Todo el cuarto apestaba a cigarro y cuando le informamos al staff nos dijeron que no era cierto… terrible.