Royal Shangrila Balakot

We had a great stay here a few weeks ago and came back for another night. The staff are very friendly and welcoming, The rooms are modern, beautiful and clean. It is peaceful and nice to look out at the scenery from our room

Nothing.

I arrived at the property at approximately 5:00 PM with my family after travelling for nearly five hours. Upon arrival, I was informed that they could not accommodate us because they had accepted a group booking and no rooms were available. The staff attempted to relocate us to alternative accommodation, but the rooms offered were of a significantly lower standard and were not acceptable. After spending almost an hour discussing and disputing the situation with the management, I had no choice but to leave and search for alternative accommodation for my family. This level of service, lack of professionalism, and customer care is completely unacceptable. A confirmed booking should be honoured, particularly when guests have travelled a considerable distance and are relying on the accommodation provider. The inconvenience, stress, and additional time spent finding alternative lodging caused significant disruption to our trip.

الموقع والسعر

يجب ان تدفع مبلغا إضافيا لتشغيل التكييف كما يقوم الموظفون باطفاء المكيف من مجمع الكهرباء بدون علمك

The meal and outside space was good.

Washroom was not clean. Ants in the room. No river kunhar view mentioned

I recently stayed at this hotel and I’m honestly so impressed. Everything from the moment I arrived to the moment I checked out was exceptional. The staff was incredibly welcoming, polite, and always ready to help with a smile. The room was clean, comfortable, and beautifully maintained exactly what I needed for a relaxing stay. The ambiance of the hotel felt peaceful, and the service exceeded my expectations. I truly appreciate the effort the team puts into making guests feel valued. Thank you for making my stay memorable I’ll definitely be visiting again!

I visited 1st time with the Group. But amaze to see that they are very much cooperative. Normally hotels treat groups traveller just for granted. Rooms are neat and clean. Hot water available anytime. Wifi service is available but not as good as we use normally at home/office. But at this location it is good because all networks internet service become disrupted, As per my experience I can give them 10/9, Because at this location managing things is difficult.

Our stay was absolutely flawless from start to finish. The check-in process was seamless, and the staff went above and beyond to make us feel welcome. The room itself was immaculate, with stunning views and high-end linens. We will definitely be returning

Location and staff behaviour

Location

Price