Compass Cove

It has changed so much in the past couple of years. Not in a good way

I rarely leave negative reviews, but after multiple issues throughout our stay, I feel other travelers deserve to know what to expect. While the oceanfront location is beautiful, the condition and management of this property fell far below expectations. Our problems included: * We were locked out of our room for an extended period around 3:00 PM because our key stopped working. * I contacted management multiple times. The General Manager told me he had to wait until the bed bug inspection was complete before discussing any compensation or resolution. He called twice while I was on the beach, I returned his calls, left a voicemail the next morning, and never received another response. * The lack of communication and follow-up from management was extremely frustrating and unprofessional. The property itself also raised serious concerns: * The resort feeds a large number of stray cats around the property. * The stairs leading to the beach smelled strongly of cat urine. * There was cat feces in areas where children were playing in the sand near the beach access. Seeing children lying and playing around animal waste was disturbing. * Cat feces can carry diseases and parasites, creating unnecessary health risks for guests, especially children. *we were unable to use the beach in front of hotel for 3 of our days and we paid full price. Never was informed by resort that the beach would be unavailable in our oceanfront resort. Overall, the property did not meet the level of cleanliness or customer service expected from a family resort. While the beach itself is wonderful, management’s lack of communication, sanitation concerns, and the overall condition of the property overshadowed the experience. I cannot recommend Compass Cove based on my experience and hope management takes guest concerns seriously moving forward.

The floors were nasty,the sinks were stopped up and wouldn’t drain, the room smelled like urine in the kitchen area, we would call for extra blankets or towels and such and never get them. Maintenance came twice said something about a water leak that was causing the smell and unclogged the sinks but they still didn’t get us another room and when I went to talk to the manager she wrote down my concerns told me they would send someone up to the room and she would contact me about the situation which never happened.

Everything! The room was absolutely horrible.

Great staff and the property was well maintained.

Would have been nice to have more activities on property.

Location was nice , staff was nice

Felt dirty as soon as you walk into the room. Sheets and carpet was so dirty. So many roaches had to leave the same day and ask for a refund.

Location on the beach and close to restaurants Nice water activities for the kids and lots of pools Gym on onsite Good charging stations

Water in bathtub drained slow Only had one restaurant to eat at for dinner or lunch None electric cars kept parking in parking spots for only electric cars Door to room stopped working, had to call maintenance to reset locks before we could enter our room

There was a bed bug in the shower curtain