Hotel Residencia Polanco

Nice place, nice staff, good location

All good 👍

the rooms were bigger than expected. Sleeping there was good, room is dark and away from Noice. We got there late, but guys from Reception were still there to charge the nights.

bathrooms and kitchenette need a bit of love and care. TV is a bit small for such a big room. Carpet would be nice because the floor is quite cold.

Everything was nice. Although pillows need improvement and make sure you bring your own shampoo & conditioner & body wash.

Pillows. Too hard

Nothing. It was filthy. Dirty walls, towels and linens. I had to change my room 3 times before leaving. The first room had no hot water, all the rooms had mold in the bathroom. I had to leave early due to filth, eyes watering and sneezing.

Dirty walls, towels and linens. Mold in bathroom.

Nothing. To be honest.

Rooms need updates and amenities. There are none. We had to switch rooms because they had cleaned the 1st room with so much clorox that your eyes burned. Staff was very non caring about our stay. In the morning there wasn't even anyone to help you check out. Parking our car was also a challenge. I wouldn't stay here ever again.

The location was great

The shower needs some maintenance. It was clean but had some issues

Good location,quite.good value.nice staff