Sentrim Elementaita Lodge

The friendliness of the staff and awesome location

NA

Very beautiful location, right on the water's edge.

The internet was very poor, and the fridge in the room did not work at all - and the staff refused to replace/repair it.

The room was large and clean with a great view on the lake. Towels were white and soft. Pillows were plenty and soft, fridge was an actual fridge not those stupid electric chiller we see more and more (which don't chill anything). The breakfast and meals buffets selection were varied and tasteful.

Stingy policies. We were on full board and yet we have to pay for water at meal time. Only one small bottle per person in the room (additional chargeable). WiFi was unstable. Breakfast ended at 9am, much too early for our taste while on holiday. Overall staff needs a lot of training, the whole time we felt like the lodge had just opened because everyone was confused and took forever to bring drinks or bills, extra room key, no idea of local attractions at front desk, etc.

Location was superb

Can’t identify anything not satisfying