Matariki Star

Great place for a couple but quite pricey

The sofa bed for the third person was very uncomfortable.

Cleanliness, good parking. Close to town Absolutely loved the bathroom

Weeds in driveway

Very clean, staff very helpful.

Na

Rating context: Safety & management failure This stay involved a serious safety incident. The electronic door lock failed late at night, leaving a family with young children locked outside in freezing conditions. Despite repeated attempts (11 calls over two hours), the property’s emergency contact number was unreachable. With no assistance and no alternative accommodation available in the area, the guests were left with no option but to force entry for the safety of the children. More concerning was the management response afterward. A charge was applied to the card without prior authorisation while the incident was still under dispute, and despite a written commitment to respond by a specific date, no response was provided by the promised deadline. This was not simply an inconvenience, but a serious failure in access systems, emergency support, and post-incident handling. Future guests, especially families, should carefully consider these risks.

Rating context: Safety & management failure This stay involved a serious safety incident. The electronic door lock failed late at night, leaving a family with young children locked outside in freezing conditions. Despite repeated attempts (11 calls over two hours), the property’s emergency contact number was unreachable. With no assistance and no alternative accommodation available in the area, the guests were left with no option but to force entry for the safety of the children. More concerning was the management response afterward. A charge was applied to the card without prior authorisation while the incident was still under dispute, and despite a written commitment to respond by a specific date, no response was provided by the promised deadline. This was not simply an inconvenience, but a serious failure in access systems, emergency support, and post-incident handling. Future guests, especially families, should carefully consider these risks.

Nice room

Careful of the 3% fee for international travellers. Yes it's listed in the description, no it's not included in the advertised price.

性价比较高，门口就能停车

在山坡上，不开车会有点不太方便

Definitely my favourite stay so far during my 3.5 week trip in NZ. Host was lovely and responsive. The place was comfy, clean, neat and had all draws / cupboards labelled for easy to find utensils. The bathrooms were modern and clean and it was great that the neighbourhood is quiet and safe.

It was very spacious. The house was very warm. The house had a fully equipped kitchen.

The pressure on the showers was not very strong.