La Campechana Condesa

We had a very pleasant stay overall. As a big family group, we rented 4 different apartments and were all very pleased with the experience. The amenities were great, the breakfast options had a lot of variety and were always punctual, and the staff was incredibly kind and attentive. They constantly checked in to see if we needed recommendations or if we wanted the rooms cleaned daily. We also appreciated the complimentary water bottles every time we ran out. The location was excellent — very safe and surrounded by coffee shops, restaurants, and stores. We especially loved Niels café right across the street.

The only observation we had was regarding the sofa bed, which was unfortunately not very comfortable for sleeping. However, the regular beds were exceptionally comfortable and made up for it.

Die Lage war hervorragend und das Personal eigendlich sehr zuvorkommend und hilsbereit

am 2. Tag am Nachmittag war unser Zimmer überschwemmt. Das ganze Apartment war mindestens 5cm hoch mit Wasser voll. Die Betten waren dadurch zum teil nass. Die Zisterne wurde befüllt und nicht rechtzeitig gestoppt. Der Vorfall ereignete sich nach 18 Uhr. Vom Personal war nur der Sicherheitsmann Vorort. Dieser hatte versucht alles zu trocknen. Wir baten den Sicherheitsmann uns mit dem Management zu verbinden, da es gesundheitlich nicht vertretbar war in der Unterkunft zu bleiben. Keiner vom Management wollte mit uns sprechen. wir hatten sogar dem Sicherheitsmann beim trocken geholfen in der Hoffnung das jemand vom Management sich melden würde, um die Optionen zu besprechen. Ich hatte Booking angerufen, aber auch die Konnten niemanden mit Entscheidungsfähigkeit erreichen. Daher haben wir uns um 23Uhr entschieden (das Apartment war immer noch nass) , in ein anderes Hotel zu ziehen. Wir warten auf die Rückerstattung der nicht genommenen Nächte. Das Management mit uns korrespondiert und nur falsche Aussagen uns gesendet (z.B. das sie uns ein alternatives Zimmer angeboten haben - was nicht stimmt!). Was gut Anfing ist leider eine sehr schlechte Erfahrung geworden und hat uns bis heute viel Zeit wegen der Recklamierung gekostet.

Ubicación excelente, barrio tranquilo y con ambiente, multitud de cafeterías y restaurantes en la zona. Tráfico casi inexistente, lo cual es muy de agradecer en Ciudad de México. Tranquilidad total y seguridad 24 horas en el alojamiento. El personal de recepción y seguridad súper amables.

El desayuno. Aunque esto no es muy relevante teniendo cocina en el apartamento.

El departamento impecable

Great location! Felt safe, quiet and comfortable. The property as friendly 24/hour security, which added extra peace of mind as we came and went. We had a late arrival, but the property team was very responsive and worked with us to coordinate check-in upon arrival. The apartment itself was very roomy, bright and spacious. We didn't end up needing the kitchen or spend too much time in the unit, but I would certainly return for an extended time and use the amenities. The beds were clean and comfortable, and we were asked every day whether or need we needed housekeeping or new towels. I would 1000000% stay here again. Thank you sm!!!

Nothing major to note!

Un espacio cómodo y limpio =). Buena ubicación

The actual layout of unit 12 (a deluxe 1 br) was nice. We liked being on the top floor with a view of trees. We didn't mind climbing the stairs to get to the 4th floor. We didn't hear noise from other apartments and only an occasional motorcycle from the street below. The location in Condesa was fabulous. We really enjoyed being able to walk to so many restaurants. Two of our favorites were Pasta Comedia and Take a Deep Bread Experimental Bakery. The breakfast in the building is on the first floor, so you have to walk down to get your coffee. We didn't mind the exercise but having come from sea level, we often were a bit out of breath by the time we got to our floor (CDMX is over 7K feet above sea level.) The staff (door man and front desk) were very friendly. Housekeeping came every day except Sunday to empty trash and make the bed. They changed the towels once towards the end. Not sure if they changed the sheets. (We don't require new towels or sheets for a 6 night stay -- it saves water, etc.) The kitchen had basic equipment...we only made breakfast (avocado toast with eggs - bought our breakfast food at Walmart, about a 10-14 min walk away). There is a Nespresso machine but no pods. Downstairs, on the 1st floor, they have a newer Nespresso machine with pods along with yogurt, cereal/museli, toast, boxed cookies, milk and juice.

Our scores on comfort and value are lower because of the following two factors. Knowing it could be hot in CDMX during our stay, we specifically picked an apartment with air conditioning. However, in our unit, the one air conditioner in the bedroom did not work. Unfortunately, we had very warm weather in CDMX our first 3-4 days. The apartment had 3 large floor fans/air purifiers, but those, of course, only moved air around. There are no shades in the living room so from morning until mid afternoon, the sun heated up the apartment. (We could close blinds in the bedroom which helped in the late afternoon for that room). Although the nights were cooler, the apar and the apartment remained uncomfortably warm until maybe 3am. After the first night, we went down to reception to report the air conditioning wasn't working. When we returned later that day, we were told it was broken and needed a part. It wouldn't be fixed for our 6 day stay. We asked if there was any kind of discount, but didn't receive one. The second problem we encountered was very low water pressure. I have long hair so it took a very long time to rinse it out. Weirdly once for me at the end of a shower and twice, for my husband, the water pressure would suddenly improve and be very strong. It was as if a pump went on....? We understand water conservation and take pretty short showers...but that was impossible with the anemic water pressure our shower offered. Given no one else in reviews has mentioned this, we are unsure of whether this is a new issue or one associated with being on the top floor...

Comfy bed, clean, roomy, good coffee. Nice staff. Nice apartment. A/c good.

Toilet and toilet seat were loose. They didn't provide correct towels... had to ask. Had to ask for sufficient toilet paper. Hard to climb to 3rd floor... no elevator. No instructions for washer dryer in apartment.