Chevron Renaissance - Q Stay

We always stay at the Towers of Chevron and love the hotel

The property was good however I wasn’t happy with Coastal Letting Co and the apartment . We were told we could access the property after 2, we arrived round 4.30 and there was a plumber in the room, the balcony door didn’t lock, there was no battery cover on TV remote and batteries were corroded so we couldn’t use remote and had to get batteries plus there were cockroaches through the apartment. I rang Coastal Letting the following day to discuss and they advised they would get someone out to fix balcony door, no one arrived so the whole time we were there the balcony door was unlocked. They ignored the fact there were cockroaches in the apartment. I would never book with this company gain

Close access to main st

Hotel facilities were awesome, and host were very helpful throughout check-in & check-out process. Location was a big bonus. I would book again with Q-stay but just in another bedroom or hotel.

The Rooms were very dull, poor lighting. Lamps in the bedroom were also different colours. The shower would flood most times we had a shower resulting in us using towels to dry the floor. The beds/ mattresses were very uncomfortable to the point that the my children 5&2 years old were more comfortable to lay on the couches in the living room.

Very clean and tidy

Both sofas were very uncomfortable especially the leather one it was actually terrible.

Location was great. The staff were lovely to deal with.

Pretty disappointed with our stay. When we arrived we took over an hour to find our car park. Coastal letting co told us our bay number and car park but no direction on where to find it. It turned out our carpark wasn’t in the main section and we were suppose to enter another way. I Wish we had some sort of direction. The bathroom had no fan and only a towel rack for one towel. The room felt dirty. When we arrived all the glasses and plates were not properly washed so I had to go through all the cupboards and clean them myself. The beds were extremely uncomfortable. I could feel the springs and it was causing back and hip pain. I did reach out to coastal letting co who kindly provided another mattress protector but it still wasn’t a very comfy bed. I wouldn’t stay here again and I probably wouldn’t recommend it to anyone either. It would also would have been nice to have a face to face service when picking up the keys and a welcome considering it was the middle of the day when we went to pick them up.

I like the location and the feel of the apartment. Though there was a lmap on a table with no outlet close by which felt weird.

There were a lot of intrsuctions for pick up and drop of of keys. was a bit stressfull.