Cabañas Luxury Bacalar

Le balcon pour la détente, l’accueil.

Mur en verre de la chambre, pas de rangement pour les vêtements, pas de place pour les valises, pas d’accès directe au lagon même si il y a un partenaire à 200 m pour accéder au lagon, accès difficile à l’étage avec 2 grosses valises

the property is super cute! will attach pic. the breakfast is good but only includes fruit and bread. you have to pay for anything else but it was very reasonably priced!

our AC made a loud sound every couple of minutes at night. we could not fall asleep because of it and that’s why we gave an 8. otherwise would have been a 10

The grounds and the pool were nice, the staff was great

The management was arrogant,we saw the poor reviews and took a gamble because it was discounted 50%, we would have rather stayed elsewhere and felt relief when we were leaving knowing it was over, the things the management said to us regarding a noisy air conditioner and how we were treated afterwards was unacceptable, they were not accommodating at all and the blame was placed on us. In the end we had three sleepless nights and we were happy to leave. The hotel was empty and the beach club was empty in high season, I feel bad for the staff, suffering for the arrogance of poor leadership

Le petit déjeuner était supposer d être inclus mais ils nous ont charger quand même les frais .

On as manqué d eau, l eau pour la douche était tiède ou inexistant à part la dernière soirée, le lavabo salle de bain toujours bloquer lorsque l on fait couler l eau , on as été 3 jours la bas ils n ont pas fait la chambre une seule fois, ils ne voulaient pas changer nos serviettes de bain , l endroit était beau rien de plus et je ne crois plus que je vais louer avec Booking . COM DANS LE FUTUR, très déçus c est ma pire expérience dans un site Hôtelier.

Limpieza y las habitaciones

Que no tiene tv

Cerca de todo en auto

El aire acondicionado no sirve bien

Der Pool, die Beleuchtung und die freundliche dlichkeit des Personals. Die allgemeine Optik ist sehr schön.

Es gibt abends leider keine Bar, die geöffnet hat, wo man den Tag ausklingen lassen kann. Die Abendessenzeiten sind sehr kurz, bis 6.30pm. Der Weg zum privaten Bereich der Lagune ist etwas holprig. Leider gibt es keine minibar und keinen safe.

Las instalaciones y la iluminación están increíbles!

El acceso a la laguna cambia la esencia del lugar! queda a 100 metros del hotel, es como una casa particular para tener acceso a la laguna y no tienen los mismos acabados, la arena de la laguna en ese muelle es muy lodosa y no se alcanza a disfrutar por la sensación que genera.

L'ospitalità del personale.

The property was pretty and nicely kept. Because we booked through Booking.com we got the worst unit in the place, the pictures did not match what we got. And the place was virtually empty, no reason to give us this room. We talked to the Manager and he moved us to the room we were expecting.

The property was listed as Luxury… the toilet seat fell off the toilet, both doors wouldn’t lock, one lock completely fell apart and the WiFi was very weak. This property is not on Bacalar lake, you have to walk across the street and down the hill to the Beach club which was very difficult to find. The Manager was very helpful in giving us a better room and booking our sailboat tour of the lake.