New Orleans Luxury Collection

The hotel was very nice. Centrally located. Parking is a nightmare, the pool was always full. There was also a lot of small flies in the main shower in the penthouse. But overall it is a beautiful property I will return and I highly recommend.

Andy was a great host and very attentive to our needs!

I stayed at the PH. The reason my overall score was 4/5 was because I didn’t like that check out was before 11am and had to pay a high fee even if it was for 30 mins. I also didn’t like I saw stains on the outside furnitures as well as several stains inside such as couch, bathroom & bedroom.

A nice place that could use some maintenance. The toaster had a loose wire or something so it burned toast within seconds; the trash drawer wouldn't close; there was no place to hang the shower head in one of the bathrooms. There was sticky substance and cigar trash all over our terrace. We mentioned it, but it never got cleaned up. Luckily it was too hot to use the terrace much anyway. Also we booked a place that was supposed to have a room with 2 twins beds and a room with a queen. We got 2 rooms with a queen. When I inquired about it the answer was sort just a shrug from the elusive customer service via text.the pool area is great. And though we didn't use the gym or game room, they looked nice, too.

I LOVE staying at Brandywine when in New Orleans!!! EVERYTHING is already in the hotel room & all you need to do is just check-in & enjoy!! My only disappointment is there is no 24–hour valet & concierge anymore.

I really enjoyed my stay

Terrible experience with the Brandywine. We stayed in PH1 the penthouse. The gate going to the "private" balcony was broken. One time me and my son were out there sitting on the dirty chairs, and a person opened the gate not 5 feet from my son. It was a dangerous situation and luckily the person quickly realized it was suppos6to be a private area. We had people from the pool area looking into our lving room and bedroom every night. The blinds into the bedroom had a 2 inch gap between them and it let people see inside. The gate didn't lock either. Our dishwasher broke on the first use and would not drain. We contacted the customer service 3 times before a repair man came out . He said it was fixee but of course it wasn't and we never had another attempt for repairs. The lock on the balcony door was broken and only the deadbolt would keep the door closed. None of these issues were repaired or resolved when we were there.Our 5 nights and the service was atrocious. The master path faucet to the tub fell off and hit my daughter's head. She is okay but had a knot on her head for a couple days. We didn't have enough towels , especially having to hand wash the dishes and drying them. There isn't anyone at the property after 5pm so good luck with anything you need. We stayed previously at the same complex and the experience then was better, but now it was a huge disappointment. We asked for help with our issues multiple times and never were helped. This was a terrible service.

Overall was a great stay. Issue with loud neighbors was taken care of and the ear plugs & eye masks available were a nice touch. Looking forward to staying again for Mardi Gras 2024

Potential customers need to be aware that this is a nice property but not a traditional hotel. It appears to have been an old apartment building that was converted to a hotel. That being said the overall experience was satisfactory. If there is not an in person attendant in the lobby, they’ve typically have one available virtually on a monitor in the lobby. That was interesting lol. There is a gym and game room on one floor and a heated outdoor pool on the penthouse floor. The rooms have a city style apartment vibe to it. The kitchen is nice, but we had limited kitchen amenities outside of plates, utensils, cups etc. Enough basics to get a basic meal taken care of. Overall a nice experience.