Pirates Beach Club -Ultra All Inclusive

From the beginning the reception was very friendly,but we had to wait for our room to be ready for 7 hours,although they knew 1months before that we were coming. Next we went to restaurant that had plenty food and many choices but the quality was average and for some things very poor. Also you have to eat before 4 o’clock pm,because you will be hungry untill 6 pm. We went to a fish restaurant that is a la carte,extra payment and very poor food. The place is very beautiful,with beautiful garden edhe greens everywhere,thats the thing we loved the most. To play tennis you have to be lucky,because is near impossible to find tennis rackets. You can not play table tennis either,because the balls wont bounce 🤦🏼‍♂️. I have not seen archery anywhere that was very dissapointing,but i did shoot with airgun and played other sports. Beach is very good,overall clean and warm water. The big problem is that we could not get drinks,because the beach bar is not working,and we had to come all the way to pool bar,which is pretty far enough to break your comfortable. At the pool bar we did not get good service,and the barmen are negative people.That is very dissapointing knowing that we paid ultra all inclusive. At the vip pavilions on the beach,is extra payment but the service is very good and the barman named Halil is very polite and proffesional. The worst part of the hotel is the girl speaking on microphone who has the worst voice for this job,it is very annoying voice and she spoke to many times a day. Everyday my day was ruined in the morning when she started speaking!! If you are couple without kids,DO NOT COME HERE! I will never come here again.

We stayed 10 days in August and we loved the location. Right on the beach, beautiful settings, crystal clear sea, with pebbles, very clean. The pools are just a few steps away from the beach, which was perfect for us with two young kids, so that we could easily relocate throughout the day. We always found available loungers on the beach, but it was harder to find them on the pool side. Most of the times, we decided to occupy two loungers by the pool, and then just go for a swim in the sea, to then go back to the pool. Water shoes recommended. They sell them on-site as well. The place is well kept, and clean. The staff is constantly busy working, cleaning, gardening. The food was great for us who like trying different types of food. Lots of stews, different meat, grilled fish every day, carved meat, pastas, rice etc. lots of salads and desserts. It becomes repetitive after a while but I think that's expected. We often had lunch at the snack bar with sea view, it was lovely and breezy. My kids enjoyed the two slides available, the only problem is they are only open two hours in the morning and two hours in the afternoon, one slide at the time. The afternoon one was hard to manage as it was from 2-4pm and we usually tried to get back in the room to rest a bit. Also the thing I didn't quite like was that the pools were closing at 6pm. I think it's a bit early, and sometimes they invited people out at 5:45pm already. Only a small negative though as we always had plenty of sun and swim time throughout the day. Showers facilities available in several points as well. Kids club is alright but mainly Russian kids. They do speak English but because of so many Russians, that is basically the main language for all games. I do think the kids club animation staff are great though. They really work hard all day long. Lots of activities and games. Evening entertainment was quite good. There is an air-conditioned gym, with sea view as well, open from 7am, which I enjoyed using a few times, while the kids were still asleep. The rooms are nice but could be bigger and have more storage. They do not change the beddings very often and we often had to clean the sheets ourselves to get rid of sand. The top bunk bed was never made. They only made the double bed and the bottom bunk bed. The minibar fridge didn't cool much. They are in two-storey buildings, and each room as either a ground floor patio or a first floor balcony/veranda. The Aircon works really well and cools down fast. Ceiling fan also available. Not much English spoken, and we struggled in the snackbar where twice they didn't get out orders right. All in all, the positives outweigh the negative, and as I said in the title there is room for small improvements. We didn't mind them and it was perfect for our family needs. We would definitely go back.

The hygiene, service and hotel management is absolutely on point thanks to the hotel staff and especially the general manager Mehmet Kavuz. He welcomed us with open arms and made us feel at home. I would also like to thank the animators Sanzhik and Walid Houssaini who were very sweet and welcoming. They made my experience at this hotel unforgettable ❤️

We booked a week long holiday at the hotel with two children (8 and 7). We had high hopes for our stay but were often left underwhelmed. We had read previous reviews about the rudeness of other guests but remained hopefully optimistic it would be different for us. It wasn’t. English is not a commonly spoken language in the hotel. This isn’t a problem as such and we managed fine. However, we found that the rudeness displayed by other guests really tainted our stay. By the end of the week we were very ready to come home and actively avoided other guests. The kinds of behaviours I am talking about include: - Lack of consideration for other guests. - Pushing in front to get food or drinks first. - Walking in to others who happen to be in their way. - No apologises given when you get walked in to. - Not sharing the inflatable rings to be used on the lazy river. This one was very difficult to watch. Adults were finishing their turn on the slide and walking past waiting children and taking another turn without sharing the inflatable ring. - One of my children being told to move off a chair because they wanted to sit down instead. I don’t want to attribute these behaviours to people from a particular country because that feels unfair and generalist. However, more could be done by the staff to ensure that everyone staying has the right to be treated properly and fairly. Without that, the culture of the hotel will remain poor. The food was ok. We were able to find something to eat each night but it did get repetitive. The room was ok. Clean enough and quiet. The pool areas were great for the children however finding space to sit is challenging. Often loungers are reserved for the whole day without anyone coming to use them at all. There was very much a scarcity mindset which meant other guests hoarded what they wanted, whether they used it or not. I would not return to this hotel.

Location. Nature, accomodation

Food

I liked the cleanliness and excellent treatment from the resort staff

every thing is good at pirates beach clup

The location, entertainment and the food was excellent.

The cleaning of the rooms was not sufficient. We have to call the reception 2 times two ask for hair conditioners/cottons etc

My mother crying on this hitel, bad so bad

The transaction is largely commercial and financial, with some employees using commercial tactics and evasions