The Westin Tysons Corner

Clean

The housekeeper knocking on the door and asking me what time I was going to leave 30 minutes before check out time

This was easily one of the worst experiences my wife and I have had at a Marriott property and especially shocking for a Westin. We chose the Westin Tysons Corner specifically for comfort and reliability ahead of an important business engagement. Instead, we were met with basic failures that should never happen at a hotel of this caliber. Upon arrival, our bathroom was not properly cleaned. We found a dried contact lens stuck to the counter and hair in the shower. We cleaned it ourselves, assuming things would improve, but they didn’t. The most serious issue was the lack of hot water. On the morning of my wife’s keynote presentation, there was no hot water in our room. An engineer had to “turn up the boiler,” which took about 15 minutes, causing her to run late for a major professional obligation. On our final morning, the same issue occurred again. At that point, we gave up, checked out without showering, and left the hotel. We were later told we would have needed to run the water for over 10 minutes just to get it warm enough to use. This was completely unacceptable. Following the stay, I contacted hotel management and was offered 5,000 Marriott Bonvoy points as compensation. While those points were eventually deposited, they were nowhere near adequate given the cleanliness issues, repeated hot water failures, and the real impact this had on our schedule, comfort, and well‑being. I requested escalation for a more appropriate resolution (such as a free night or equivalent points), but communication stalled and no further remedy was offered. What made this experience worse was not just the issues themselves, but how they were handled. The response felt dismissive, and the compensation offered did not reflect the severity or repeat nature of the problems. This stay fell far below Westin standards. A hotel that markets itself around wellness and reliability should be able to provide a clean bathroom and consistent hot water. Unfortunately, this property failed on both counts. I would not recommend this hotel, and we will not be returning. There are many better options in the area that actually deliver on what they promise.

Broom was great and clean

Parking parking parking?

I like staying at this hotel in the Tysons. They have complimentary shuttle service to nearby restaurants and mall. I have stayed at most of the area hotels. What stands out the most with this hotel is the staff. Always greeted by name, the rooms are very clean. Fitness center always clean and plenty of machines. I highly recommend staying at the Westin as they always deliver.

Great staff, the rooms were very clean and up to par. The Bar was great, Ruben the bartender was outstanding. The fitness center one of the best I have seen.

Nil

Untill 3am my opposite room was making alot of noise and while checking in i was informed parking is included with my package but while checking out i have to deal with parking issue for 30 min and i was informed by another employee that i have to pay to parking lack of information and miscommunication

Hotel was clean, bedding was comfortable, and hotel was quiet. Staff was friendly and helpful.