Cozumel Palace-All Inclusive

Service & food was amazing!! Laura & Lourdes provided amazing dinner service! Sari in the spa provided one of the best massages that I’ve ever had!

Everything, but the attention and cultural education of all associates was of first class.

All installation and services are of first level. The food is excellent.

My entire family stayed last week & we all loved it! The property is beautiful & well maintained. The service was beyond our expectations. Rocio, in room service, was our absolute favorite ❤️ but Martha?! We were all absolutely stunned by her ability to greet each of us, by name & with such warmth! There is 1 thing that stood out to me the most, and it’s a big thing! My 19 yr old son has Autism, yet I was able to rest and enjoy myself! That never happens! He became comfortable at the resort quickly. It is a very manageably sized property with plenty of staff. Many of the staff members recognized him after the 1st day. They were respectful & gave him space while also providing prompt and efficient service. So much was available to him at the resort that he never had to leave unless he wanted to. He was able to roam about freely, enjoying the food and activities of his choice. That is a really special thing ❤️ To be clear, he has been an exceptional swimmer from a very young age *if he weren’t, this wouldn’t likely be the best choice* There are lots of great things to say about The Palace, but for my unique family, that was the most important part!

Cozumel Palace is an excellent place to go for personal service, great variety of food and friendly personnel. The hotel is very clean and accommodating the app for the Palace is user friendly and self explanatory. The best part of the whole palace is the people who work there. From the morning breakfast crew including the head waiter Gabrielle to the waiters Heri and File some of the breakfast and lunch crew. They are on top of everything. The food prepared by the head chef Carlos is varied and excellent. Luis is a floating manager in the restaurants and is very welcoming and personable always making you feel at home and welcome. Joel the manager in the Mexican restaurant and Martha, the hostess, ate a pleasure to deal with. They are always smiling and happy to see you.Mariah seems to be everywhere always willing to help you in any way possible. We come at least once a year and spend a week. It the home away from home that caters to all of your needs. The massages and manicure and pedicures are wonderful. I’m partial to the hot stone massage. I highly recommend this Palace. We have been back at least once each year since they opened.

This was our 4th trip to Cozumel Palace and it was one of the best! It was so good to see familiar faces and be welcomed by new ones! Martha is the absolute sweetest. She will remember you after one greeting! My son connected with Charlie (AKA Charlie Jackson) back when he was 6 and couldn’t wait to see him! He is an absolute asset to this resort. David and Fernando are also part of the entertainment crew and are very good at their jobs and made us laugh everyday and made sure we had a great time! We enjoyed breakfast with Miguel everyday and Alan took care of us at Flamingo bar for lunch. Both are excellent at their jobs and make you feel special everyday. There is a cafe now and Angel and Mayra knew me and my daughter’s coffee every morning. It was a great addition to the resort! I enjoyed stretching with Louis in the gym as well as the water aerobics at the pool. Luis and Katie were fantastic host that greeted us every evening with genuine smiles and conversation. Eddie of course remembered us from the years past and setup a romantic dinner for my parents 50th Anniversary. Raul and Carlos took care of us at the bar every night and honestly felt like family by the end of our trip. The resort is as beautiful as always but upgraded wonderfully. We enjoyed our walk out loft room. It’s perfect for a family. Easy access to and from the pool. Our room was kept very clean and we had our turndown every evening with our chocolate that we looked forward to. After experiencing Discovery Scuba twice my family of 4 decided to get our Padi open water certification. Adriana was fantastic. She was sweet, knowledgeable, patient and made the process less of a chore and more of an excursion. She took her time with my son who had never scubaed before. We were thrilled to pass and we were congratulated by everyone at the resort. It is a small, intimate resort and we can’t wait to make our 5th trip there and get to scuba in its turquoise water! See you next time! Hopefully sooner than later!

A huge thank you to the incredible staff at Cozumel Palace for making our 10-day stay so memorable! Gabriel, Silvia, Jennifer, Eddie, Miguel, Don Jose, and Doña Maria welcomed us every day with warm smiles, hugs, and outstanding service at the breakfast and lunch buffet. Emmanuel, our amazing Diamond Concierge by the pool, went above and beyond, even decorating the pool area for my nephew’s graduation. Thank you also to Paul, Omar, Jairo, Alan, and Perla for your kindness and attentiveness. Jesus at Momo’s made every dinner fun and memorable, while Don Ivan, and Carmina at Bugambilias ensured we had a wonderful dining experience. The team at Gondolas, especially Martha made my nephew’s graduation extra special with their thoughtful decorations and friendly service. A special shout-out to the entertainment team—Fernando, David, Moises, Yara, Charlie, and Ariane—for keeping us laughing, active, and entertained throughout our stay. Our housekeepers Fabiana, Lucia, and Amy were amazing cleaning our rooms daily. Eveyone always does an excellent job, work hard, and keep a smile at all times. Isaac the bellman was always so kind, friendly, and helpful. And to our Diamond Concierge family—Eder, Nina, Mildred, David, and Alejandro—thank you for always making us feel at home with your warmth, friendliness, and dedication. We even got to see Ignacio from Playacar Palace as he covered for Emannuel a few days, he did a great job as always too. Your hard work, professionalism, and genuine care made our vacation unforgettable. We are truly grateful for each one of you! Muchas gracias por tanto, nos veremos pronto si Dios lo permite!

As it is every year the staff, food and entertainment are always excellant. Charlie Jackson and his doing Michael Jackson is always fantastic. Wish he did a full show. Raul our favorite bartender is always a credit to the Palace. The maids do a great job as well. The Piano player who performs every Wednesday and Sunday nights is fantastic. We always look forward to his nights.

Tout Le personnel est exceptionnel ,la propreté des chambres la vue Allez y les yeux fermés

Rien

My experience was amazing the staff and crew were super nice and great food was the best food I've had in a long time and I cannot stress this enough the events were fun and scuba diving here was great for my first time and Fernando the instructor was the best and Jesus and Ivan were great and super nice and camita was a great and amazing person m and Dianne made the experience all that better with the play room and events and I wish I could experience this again

Cozumel Palace, a beautiful resort off the Yucatan peninsula. What is not to love about this resort? We have been to many resorts but few compare to the natural beauty, wonderful food, wine, and impeccable service accented by a personal touch seen by few resorts. The truth is the palace people are simply the best. Being a smaller resort they will know your name on day one. They will go above and beyond in every way to make you feel special. After visiting the resort you will understand why we refer to them as our Palace family. It would be remiss if we didnt mention the all-star staff members-the ones that make our stay so fabulous. Entertainment /playroom/gym The entertainment staff is second to none. Abi your staff is the best. They make sure there are plenty of games and entertainment for all ages and level of participants. The kids room offers a break for both kids and parents. It is staffed with 4 great and trusted palace family members Leslie, Yara, Mary and Dianne. The pool area during the day is full of games and entertaiment for any level of particpation from pool volleyball, trivia, or just watching the staff show off their dancing skills. The charlie jackson show (our favorite) or watching Ozwaldo with his high energy. In addition, you can catch various professional acts throughout the resort from live music, impersonators, singers, pianist. All hosted by the palace entertainment staff. To mention a few standouts. Charlie AkA Charlie Jackson (if you know you know), David (the MC, thanks) Moises (always so nice) Fernando (el guapo) Luis, Roger, Arri and Oswaldo, The restaurants deliver a touch of class with former sommolier and now restaurant manager Joel Sanchez and current sommolier Eddy Chin. They always bring great wine selections for the novice wine taster to experienced connoisseur. There pairing are impeccable. Thank you so much for all the great wine selections, friendship and amazing kindness. Hint: do the wine tasting, outdoors at night is always our favorite. We do wish It was always outside. The palace has 4 unbelievably good restaurants Asian, Mexican, Italian and the perfect ambiance of flamingo's steak house as well as lunch otions and a fantastic coffe bar. Flamingo's Located outside on the deck overlooking the ocean has the perfect ambiance. They have nightly entertainment and serve spectacular steak and seafood entrees. The wait and hostess staff Katie, Laura, Victoria, Sylvia and Monica are second to none. They could not work harder to bring a more amazing dining experience. Along with great food options they deliver exceptional service. Among our favorite people are Martha (of course), Ivan (thank you so much), gabriel (exceptional), Jesus, William, Jose, Carmen, Victoria, Jenny, Miguel, Enrique, Luis Angel and Heri. Antonio for delivering my wife birthday cake and the whole group for personalizing her birthday for an entire day. It was amazing! We cannot thank you enough. Wait staff/bartenders/coffee bar Allissanda, Mayrh, Perrla, Angel , Marahi Bellhop Issac Abraham Bartenders/servers Rodri, Reyes, Juan, Alan, Jairo, jorge And finally, Emmanuel pool concierge for always ensuring a great pool day by positioning umbrellas for more or less sun. Providing towels , or any other need you may have while at the pool. So many great people in the spa as well. Great services by Maury and Yari. Do not let this resort pass you bye. It is must experience resort!! And as a bonus you can dive out of the resort through Aqua Safari and their experienced dive team Mariano, Walter, Jose, Fernando, Luis, and Blancha.