Muong Thanh Luxury Khanh Hoa Hotel

Good service Good food Good customer care Mai and Khôi đã setup và decor cho phòng của vợ chồng mình rất đẹp và tinh tế. I am so happy and surprise when I went to my room. It’s gorgeous and really awesome. Thanks everyone again. I will be back when I visit Nha Trang again and choice this MuongThanh luxury Khánh Hòa.

Really enjoyable. Overcame my expectations.

Could have more western options on breakfast, AC was smelling dust, after few minutes working got better.

I'm a buisness man who very much values our once a year holiday and wants/expects comfort and good service for my family when in a 5* hotel. This is our 3rd stay at this hotel, and to be honest from the very start I very much love the place, but thats not going to stop me from completing a fair and honest review of our stay. *The good bits* -The hotel is in a great position with amazing views. -The breakfast and waiting staff were just wonderful, special praise must go to Miss My, Miss Diem and Miss Tram for their amazing service and friendliness. -Our room was very clean and comfortable, and the staff even set up a children's slide in the room for my daughter. -The daily room service quality was excellent. *The not so good bits* -OK so now the not so good bits, sadly we initially found the ground floor reception, lobby and security staff to be quite surley, unhelpful, and were even rude to a family member. -One everning a car was allowed to be parked unattended right accross the lobby area blocking the exit, this forcing myself and 5 year old child to struggle through extremely heavy rain to enter our taxi, with not a single staff member attempting to assist/help or even offer us an unbrella. This very much made me feel disappointed and is really not what I'd expect from a 5* hotel. After we complained, things did change very much for the better, and the ground floor staff became much more helpful and polite. I do very much like this hotel and would still recommend it. But the managers need to reset their service ethics/values for the reception, security, and lobby staff.

The staff was wonderful, pleasant and helpful! The location was great as it is across from the ocean and backing into a lake. The view from the balcony is beautiful. The rooms are larger than the average hotel rooms. You can control the air conditioning in your hotel rooms.

There are no fans or air conditioning in the hotel main lobby, hallway of each floor, inside the elevators and on the fifth floor where the indoor swimming pool is. It gets very stuffy and hot! I get that the hotel is trying to conserve electricity but they could ventilate those spaces with the fans. The hotel room’s bathtub doesn’t have a glass screen or a curtain so it floods the bathroom every time someone takes a shower. It is a slipping hazard! The bar to put the clothing hangers inside the closet is so high up that you have to be 6 feet tall to reach it.