DoubleTree by Hilton New Bern - Riverfront

This hotel and all their staff are amazing! Terry Lynn and Tommy are the best at the bar restaurant-The Confluence Lounge. The food is great and the service is superb!!!

Wonderful experience as soon as we walked through the door. Hotel and staff were welcoming. Everything was clean and beautiful. Perfect location as well. Would highly recommend.

Location

Nothing

Great location

Confussion when extending stay. Cost me alot more money to extend after original booking.

I had a great experience. The hotel let me check in early when I had a scheduling conflict and left me a Hilton honors goodie bag in my room. It made me feel so special. I also had an amazing river front view!

I usually stay at the Courtyard when I’m in New Bern for a conference at the convention center, but this year I stayed at the Double Tree since it was a bit more convenient and cheaper when I booked. But in the future I would go back to the Courtyard. If you’re going to the convention center it’s a lot more convenient than the Courtyard since it’s right next to the center, but the parking lot is a little small for the size of the hotel. When I got there Wednesday night I think I took the last open spot in the “main” hotel lot. The front desk staff were friendly but the hotel and room weren’t as nice as the Courtyard. Both the room and hotel felt and looked older and not as warm/inviting. The heater in my room was super noisy when it kicked on to the point I had to turn it off at night halfway through my stay. I mentioned it to the front desk but nothing was really done about it. The bathroom was also on the smaller side. The rooms do have fridges (I had to call to ask because I couldn’t find that online or on the Hilton app) but they’re definitely “mini” fridges. I could only fit a couple bottles of water and a really small sandwich tray in it; even a dinner size salad container wouldn’t really fit in and still allow the door to shut.

Autumn and Karen are so friendly and made my short stay so enjoyable!

I told them when I checked out I’d never be back. No one cared. No one tried to make anything better. I used to love this hotel on the water- now I stay at the Marriott Courtyard next door. I stayed there 4 times a year for 4 years and the quality slowly declined. Rooms are not cleaned, refrigerator did not work, Doors to balconies don’t latch ( at least more than one of my stays) Cookie wrappers in the closet, no shampoo in the shower as the bottle was empty, only body lotion ( no soap) , one ice machine for 5 floors and it’s in the restaurant, and blue moldy English muffin in the drawer in the buffet at breakfast, and the last two times they billed me for breakfast which was included in my Hilton point rewards level. Huge disappointment anymore.