Hyatt Regency Maui Resort & Spa

We just returned from a wonderful trip to Maui with our son who just graduated from high school. We thought the hotel was fantastic! The room had a gorgeous view (ours was ocean view and his was partial ocean view, and both were great). Nice, clean spacious rooms (though not a ton of storage). We took advantage of all the pools, and we ate at Umalu one night which was pretty good. The grounds are gorgeous and vast. Our particular stay (booked through Costco) came with free breakfast which we took full advantage of! A couple of notes--many of the activities we were interested in (snorkeling Molokini, Road to Hana, biking Haleakala, etc.) require a decent drive from the West side. But it's a BEAUTIFUL drive, so no big deal. Be sure to take a left out of the hotel at some point and take the road to the gorgeous Ohai trail. We decided not to use the valet service, but self-parking is still $50 a day which seems steep. The luau was just ok and not worth the price. The beach directly in front of the Hyatt has some pretty bad erosion. At high tide, there was no beach. But a short walk down the sidewalk give beach lovers more options. We were content poolside. I've seen other reviews saying that it's not as nice as Grand Wailea or the Four Seasons, but I'm not sure it's supposed to be? We like that it felt quite elevated, but also still relaxed and family friendly. I walked down to the Westin and preferred the Hyatt's vibe. I would go back in a heartbeat!

Third time to Maui, previously stayed at The Grand Wailea and The Ritz Carlton. Was not impressed with the Hyatt at all. Definitely adequate for families, Kaanapali is a beautiful beach but we just were not thrilled with the service at the hotel. Not given the room we had paid for, trouble with our phone, slow but polite valet service due to lots of guests. Breakfast buffet was adequate. Think I’m comparing to the other hotels I’ve stayed at in Maui so if I visit again, I’d choose one of those over the Hyatt.

I’d love to write a detailed review, but the experience simply wasn’t worth the effort. Our trip got off to a rough start with a late check-in and disingenuous front desk staff, which never bodes well. The only saving grace and true highlight of the hotel was the room cleaning staff, who actually did a great job!

Gorgeous resort!! Loved every bit of it!! Very friendly, professional, helpful!! Rooms were nice and staff was outstanding!

Great overall hotel. Value is very good during the week (under $500). Staff was absolutely phenomenal in all aspects. Be aware there is a $50/day parking or $55/day valet that we didn't see prominently advertised and breakfast is $30/adult FYI

Exceptional resort - all the way around! The staff went out of their way to be helpful. The location was perfect and the facilities were exceptional.

Overall, good value for location. However, extras were alot. Be prepared to leave the resort for meals, buy your own drinks at the grocery store. Do NOT, book any excursions through the hotel. We had a $50 mark up per person and that was after it was corrected. Had a good time, staff was friendly and helpful. Resort was clean.

The resort/property is amazing with multiple pools / bars / restaurants / kids entertainment (birds) with helpful staff and cleanliness all over.

Our room was clean and comfortable. Bed, sheets and pillows were outstanding. However, the soap / shampoo / conditioner dispenser in the shower was disappointing. High quality bar soap is customary for hotels in this price range. The Swan Court breakfast buffet was also disappointing. The quality and selection is not the same as our last visit to the Hyatt three years ago. Service was excellent however. Also, the netting that protects the Swan Court breakfast buffet from the birds outside has several holes which allow smaller birds to enter the buffet area. This is alarming because these small birds deficate on the short stone wall that separates the pond from the buffet area. The wall should be thoroughly steam cleaned and the net repaired. On the more positive side, our day beds were comfortable and the staff was efficient and friendly. Also, our dinner at the in-house restaurant Japango was excellent. In summary, the Hyatt Regency still qualifies as a luxury resort. However, aggressive cost cutting by the hotel has resulted in a negative impact on the overall guest experience.